FAQ's
Frequently asked questions
What methods of payment do you accept?-
We are pleased to accept balances paid by the following methods before delivery:
- CHAPS/ Telegraphic Transfer: If you wish to pay by either of these methods, we will supply our bank details upon request.
- Switch/Delta or Connect Cards.
- Credit Cards and Company debit cards. If you wish to pay more than £1000 of your final balance by card, a surcharge will be levied: MasterCard and Visa cards attract a 2% charge, whilst Amex and Diners cards attract a 3% charge (VAT will be added to these surcharges).
Please be aware that we cannot accept bankers drafts, building society, personal or business cheques as a method of payment.
Please note that we are unable to accept more than £1000 cash as a final balance payment and have a total cash payment policy of £9000 maximum due to Money Laundering Regulations.
What documentation do I need to provide if I am using finance facilities?-
The following must be provided at least 48 hours prior to collection of your new vehicle:
- Your valid UK or EU (photo) driving license (both parts of the EU photo license are required), showing your current signature and address.
2. One of the following proofs of identity:
a) Your passport
b) Cheque guarantee card
c) Credit card
d) A works security pass, incorporating a photograph.
3. In addition, we also require one of the following as proof of your current address, dated within 3 months of your vehicle delivery date:
a) Gas utility bill
b) Electricity utility bill
c) Telephone bill (not mobile)
Please note: all water and mobile phone bills are unfortunately not accepted as proof of address.
4. Bank or credit card latest statement- dated within one month of your vehicle delivery date.
All of the above are Finance Industry Standard requirements and are designed for your own protection.
Can my current vehicle be taken in part exchange?-
Yes however, all part exchange vehicles are subject to an Experian/HPI Check.
All relevant documentation to your part exchanged vehicle must be supplied on or before the delivery of your new vehicle i.e registration documents, (V5C), MOT certificate and Service History.
IMPORTANT: The transaction cannot and will not be completed without your new style vehicle registration document (V5C registration certificate) commonly known as the “log book” on your part exchange vehicle and this must be produced before collection of your new vehicle. Failure to produce this document may delay your new vehicle collection and will also affect the valuation that Gates have placed on it, as your vehicle is unsaleable without it.
All spare keys, extended warranty documents and any accessories (i.e locking wheel nut keys) must be handed over to us upon collection of your new vehicle.
FREE 7-day drive away cover
If you should require the free 7-day insurance cover provided by Ford/Mazda insure, you must obtain a quotation by calling the following free phone number:
Ford: 0800 048 0954
Mazda: 0800 048 0962
You will need to quote our dealer code which can be obtained from each of our dealerships. You will be given a quote reference number and the cover note will be e-mailed directly to Gates. This must be done at least 48 hours in advance of delivery.
Can you provide a courtesy car whilst my vehicle is being serviced or repaired?
Courtesy cars are available however, you will need to let us know your exact requirements at point of booking. Courtesy vehicles are only available to drivers aged 21 or over who have held the license for at least one year . Driver must not have been disqualified from driving within the last 5 years and must have less than 9 penalty points on their license.
We charge £10 per day collision damage waiver and the vehicle must be returned with at least the same amount of fuel as on collection. You can insure our vehicle through your own insurance company if you wish, however we will need to see the original fully comprehensive insurance document clearly displaying the registration number of our car.
