Customer Care

At Gates our primary aim is to provide our customers with the very best levels of service that you expect and indeed deserve. Our goal is to achieve your complete satisfaction with your experiences at our dealerships.

We continually monitor our levels of service and we use the information gained from your experiences to improve and make changes where necessary. With your help we will continue to measure our levels of service and would welcome your comments regarding your most recent experience.

New vehicle customers

If you have recently purchased a newly registered Ford vehicle you may receive a "Purchase Experience" questionnaire from Ford Motor Company. This questionnaire is used by Ford to monitor the levels of service offered by their Dealers across the world.

We hope that you will feel able to mark your purchase and delivery experience from Gates as "Completely Satisfied" however, should this not be the case please allow us the opportunity to discuss your concerns by emailing us using the feedback facility below.

Aftersales customers

If you are the original owner of a Ford vehicle that was newly registered, you may receive an "Ownership Experience"questionnaire from Ford Motor Company after the anniversary of your vehicle's registration date annually. This questionnaire is used by Ford to monitor the levels of aftersales service offered by their Dealers across the world.

We hope that you will feel able to mark your overall service experience from Gates as "Completely Satisfied" however, should not be the case please allow us the opportunity to discuss your concerns by emailing us using the feedback facility below.

Please select the option relevant to your last visit to one of our Dealerships and complete the short questionnaire.