Ford Servicing Centres
In accordance with manufacturers' guidelines, we advise that you service your Ford vehicle regularly. Please refer to your service book for the recommended service intervals. A full main dealer service history and complying with Ford servicing guidelines will enhance the resale value of your vehicle.
At Gates, servicing your Ford vehicle couldn’t be easier. We offer the following, designed to make life easier for you:
Online booking facility
Save time by using our convenient online facility to book your service, MOT or repair.
Courtesy cars
Subject to availability, terms and conditions apply. Please ask your local Gates dealership for more information.
Local collection and delivery
We can arrange to collect and deliver your vehicle from your home or work address, terms and conditions apply. Please ask for more details.
Courtesy bus facility
Available at Harlow, Bishop's Stortford and Stevenage within a certain radius of each location. Local lifts can also be arranged by our Waltham Cross, Epping, Hertford, Letchworth and Dunmow dealerships.
Service/MOT carried out while you wait
Why not wait for your vehicle in our comfortable waiting areas. TV and daily newspapers are available & we will be happy to offer you tea or coffee.
Overnight Servicing
Overnight servicing is now available at our Stevenage, Harlow and Bishop's Stortford dealerships. Drop your vehicle off before 4:30pm and your vehicle will be ready to collect at 9am the following morning.
Vehicle Health Check procedure
Our technicians will always complete a visual inspection of the essential components of your vehicle (tyres, oil levels, brake pads, etc) in addition to the work booked. This is recorded on a checklist, where they mark off each item depending on its condition. The service advisor will then go through the checklist with you and recommend appropriate action where required.
A personal, one-to-one VHC inspection is also available, by arrangement.
Pre-booking facility
If your vehicle follows a regular pattern of mileage, we can pre-book your next appointment and contact you by phone about three weeks prior to your next service date, saving you time, money and the worry of remembering your service date.
Dedicated parking for Ford Service customers
Available at all locations. Spaces subject to availability at peak times.
All Gates locations provide the following promises to our customers (subject to terms and conditions*):
- Unnecessary work will not be recommended
- One-to-One consultation with technician
- Complimentary, no obligation vehicle healthcheck will be carried out
- All prices quoted will be transparent with no hidden changes
Price match guarantee
Should you receive a like-for-like quote cheaper from another repairer within a five mile radius of your local Gates dealership, we will match that price. Terms and conditions apply**.
**Gates Price match terms and conditions: An alternative quote must be provided either before work has been undertaken by Gates or within 14 days of the repair being carried out, in which case the lower price will be matched, providing customer produces a written quotation for an identical job, including genuine Ford-supplied parts, from a repairer who is subscribed to the Motor Industry Code of Practice, within a 5 mile radius of a Gates dealership. In all cases, Gates reserves the right to check and validate the qualifying quotation and to refuse any claims which they reasonably believe do not meet the eligibility conditions.
Ford demonstrator test drives
Test drive the latest Ford demonstrator vehicles while your vehicle is being serviced. Demonstrator loans available by appointment only, subject to availability.
*Terms and conditions: Applies to Gates dealerships only and Gates reserves the right to withdraw or change this without prior notice. All refund requests must be brought to the attention of the Service Manager within 14 days of the customer visit and the Service Manager must be allowed 5 days to respond. 1. The technician must be able to justify in writing the technical reasons why the work reported was (in the case of red work) either unsafe, illegal or preventative of a more serious/expensive repair, or (in the case of amber work) likely to need to be done or at least checked again, prior to the vehicle's next service date. 2. Consultation with technician must be mutually agreed by appointment only. Customers should contact their service advisor to arrange a suitable appointment. 3. A visual healthcheck will not be completed for vehicles returning to the workshop within 7 days of a previous visit and standalone MOT's are excluded. 4. Prices will only be quoted where the vehicle has been inspected. If the vehicle has not been inspected by Gates, only an estimate will be provided. Any additional work that becomes evident after the repair starts will always have to be authorised by the customer and followed by a separate quotation.
