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Introduction | ||||||||
| At Gates our primary aim is to provide our customers with the very best levels of service that you expect and indeed deserve. Our goal is to achieve your Complete Satisfaction with your experiences at our Dealerships. | |||||||||
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| We continually monitor our levels of service and we use the information gained from
your experiences to improve and make changes where necessary.
With your help we will continue to measure our levels of service and would welcome your
comments regarding your most recent experience. Please select the option relevant to your last visit to one of our Dealerships and complete the short questionnaire. |
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| Customer Viewpoint Questionnaire | |||||||||
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| New Vehicle Customers | Aftersales/Service Customers | ||||||||
| If you have recently purchased a newly registered Ford vehicle you may receive a "Purchase Experience" questionnaire from Ford
Motor Company. This questionnaire is used by Ford to monitor the levels of service offered by their Dealers across the world. We hope that you will feel able to mark your purchase and delivery experience from Gates as "Completely Satisfied" however, should this not be the case please allow us the opportunity to discuss your concerns by emailing us using the feedback facility above. |
If you are the original owner of a Ford vehicle that was newly registered, you may receive an "Ownership Experience" questionnaire
from Ford Motor Company after the anniversary of your vehicle's registration date annually. This questionnaire is used by Ford
monitor the levels of aftersales service offered by their Dealers across the world. We hope that you will feel able to mark your overall service experience from Gates as "Completely Satisfied" however, should not be the case please allow us the opportunity to discuss your concerns by emailing us using the feedback facility above. |
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Ford Main Dealers for Essex & Hertfordshire, Gates Group was established as one of the first Ford Dealers in the UK back in 1920. Gates continue to be a family owned and operated Company - the current Managing Director representing the fifth generation. Our nine dealer group sell new and second hand cars & commercial vehicles across Essex and Hertfordshire. We regularly stock in excess of 1,000 used vehicles, and our enormous buying power ensures that our prices are always highly competitive.
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Company Name: Frank G Gates Ltd, Company Number: 245843, VAT number: 246 1372 72 Place of Registration: England Registered Office: 33 High Street, Epping, Essex, CM16 4BA