This role will suit an enthusiastic Vehicle Technician or Service Advisor who is keen to take the next step in their career. Deputising for the Service Manager in their absence, you will be accountable for key business areas and will play a fundamental role in ensuring our dealership exceeds our customers’ expectations. You will be responsible for every aspect of the customer’s aftersales experience.
Assisting with the management of the Service Team (including Vehicle Technicians, Service Advisors and Department Administrators).
Assisting with the coaching and mentoring of the Service Team.
Keeping up to date with the latest offers and market opportunities, you will ensure the department is efficient, productive and profitable.
Ensuring all servicing requirements are carried out correctly, competently and efficiently, to guarantee industry leading customer satisfaction results.
Maintain a safe and healthy working environment; ensuring staff comply with all Health and Safety requirements.
You are expected to lead by example, and will provide practical solutions to problems with a hands-on approach.
Strong interpersonal skills and ability to communicate effectively with customers, colleagues, and other departments across the business is essential.
You will show a passion for delivering exemplary customer service, work with integrity, and use your initiative to make informed decisions.
You will have a high standard of numeracy and literacy skills.
You will be IT literate (experience using Kerridge/ADP/CDK Global system would be an advantage).
A full driving licence is essential.