Book in customer vehicles for servicing, manage and follow up all work in progress on customer vehicles; liaise regularly with the customer and Workshop Controller (and Technicians as required) to meet pre-arranged time frames.
Establish rapport with and provide outstanding care to the customer whilst demonstrating the ability to work calmly under pressure.
Identify and anticipate ways in which you can help the customer (effective problem solving) whilst also considering the importance of achieving business objectives, whether they be manufacturer standards or the sales and profitability of work undertaken.
Ensure the customer understands the service charges, what work will be carried out and involve technical advisors to answer queries where necessary.
Arrange/collect payment from customers over the telephone or in person.
Introduce additional sales and profitability opportunities (service plans and other accessories). A bonus structure is in place to reward high achiever.
The ability to work both independently and as part of a team
IT literate (experience using Kerridge/ADP/CDK Global system would be an advantage)
Excellent organisational skills and attention to detail
Excellent communication skills
Outstanding customer handling skills
Self-motivated and professional
A full driving licence is essential