In order to protect the health of all our employees, contractors and customers the information below is provided as general guidance during the Coronavirus pandemic.
This guidance must be read and adhered to. If you have any concerns regarding our processes during your visit, please raise them with a member of staff
From 19th July 2021, we encourage that customers wear a face covering whilst inside our buildings
Where possible, we would request that you visit us by a prior arranged appointment. In order to ensure the minimum number of visitors in our building at any one time we will endeavour to stagger appointments and collection times.
Currently, we are not offering a collection and delivery or loan car service.
We politely request that no more than two people are present within your party attending our site.
Prior to your appointment, please empty your vehicle of all belongings. (i.e. loose change, toys or child seats, drink bottles, media kit)
We will not be accepting cash payments at this time.
If you are carrying out a service visit, please ensure that you have noted your vehicle mileage prior to entering the building and placed your locking wheel nut and service book on the passenger seat.
Currently, your vehicle will not be washed or vacuumed. Our teams will always wear a mask and gloves when inside your vehicle. Any touchpoints will be sanitised.
Social distancing measures will remain in place at our dealerships and we politely request that you always remain two metres apart from other customers and our employees. Signage is provided to assist you during your visit.
Upon arrival in reception we may request to carry out a temperature check using a forehead thermometer. Anyone displaying symptoms of Coronavirus or a temperature above 37.8 degrees centigrade will be requested to leave the premises and return at a later date.
You will be requested to use the hand sanitiser or wash your hands within our toilet facilities prior to continuing your visit.
Face masks and disposable gloves are available if required and you may be asked to wear these if social distancing cannot be achieved. If you wish to dispose of any gloves and facemask prior to departure, a colleague will direct you to the waste facilities.
If you are remaining on site with us, you will be asked to wait in the customer waiting area. This has been arranged to ensure that a suitable distance is maintained between yourselves and any other customers also waiting on site. You should only return to the customer service desk when requested to do so.
Newspapers, magazines and other reading material have been removed.
Should you have any further questions, please speak to a member of our team. Alternatively, visit our Frequently Asked Questions page.
Your used vehicle purchase comes with the following benefits
DisclosureFrank G Gates Ltd is authorised and regulated by the Financial Conduct Authority, FRN 311218. We act as a credit
broker and not a lender. We work with a number of carefully selected credit providers who may be able to offer
you finance for your purchase. We only offer finance products from these providers: Ford Credit, Blackhorse,
Alphera Financial Services, London and Surrey Motor Finance Limited, Creative Funding Solutions, ALD
Automotive Limited (trading as Ford Lease), MotoNovo and Close Brothers Motor Finance.
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