Coronavirus: An important update from our Joint Managing Director | Gates Ford

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Coronavirus (COVID-19): An update from our Joint Managing Director

In light of the Government’s recent announcement, we have taken the decision to temporarily close our dealerships with immediate effect, until further notice.

We take our responsibility to protect our colleagues and customers seriously. As such, this means that team members will not be permitted to attend our dealerships, which means that we will be unable to attend to customers. Therefore, we ask that you please do not travel to any of our dealership locations.

We are mindful however, that there may be keyworkers among our customers who have cars currently in our workshops. We would ask, that if you are a keyworker, that you contact us via this email address: stayathome@gates.co.uk. We will make every endeavour to return your car to you, but we must ensure that we do this in a safe and compliant manner.

If you are not a keyworker, but have questions about your vehicle, please also contact us via this address. We will get back to you as soon as possible.

These are unprecedented events and we anticipate that many of our customers will contact us at this time, so we ask that you please bear with us.

It was my hope that we would be able to facilitate an orderly closure, however the safety and welfare of all UK citizens must now take priority.

Thank you for your understanding.

Darren Cooper - Joint Managing Director

Gates of Harlow

We understand that whilst our dealerships are closed, you may have questions or concerns. We have therefore put together some Frequently Asked Questions which we hope you will find useful.

View FAQs