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Gates Ford rates as excellent on Trustpilot

When looking for a suitable place to buy your new car or van, you need to ensure that you choose a dealership that you can trust. At Gates, we encourage all of our customers to leave us honest, open feedback via the review site Trustpilot. . Happily, we regularly receive positive feedback about our salesmanship which is something we are incredibly proud of.

“Friendly staff not pushy. Very easy and quick service.”

This simple and easy review forum gives our customers a voice and we encourage them to use it. We believe in transparency, so we use that feedback to constantly monitor and enhance the service that we provide to our customers. Whether it be retail, Motability or business customers, cars or vans, purchasing or leasing, we listen to all the feedback we receive.

“I part exchanged my vehicle for a custom van and they offered me a very fair price. The salesman I dealt with was brilliant. I didn't feel pressured by him in any way and was obviously very knowledgeable about what he was selling.”

“The service I received from your sales rep was first class.”

Gats celebrate their Centenary in 2020 and as you would expect from company with a rich heritage in the local area, we have many repeat customers who return to us time and again for very good reason. Our service extends way past the purchase of a car or van. We build a relationship with our customers, so we offer an end-to-end service which includes aftersales care.

“We bought a used car from Gates Stevenage and had a brilliant experience thanks to Matt Simmonds. We got a fantastic deal and traded our old car in also. His customer service was fantastic and whatever he said he would do, he followed it through. Brilliant experience from start to finish. Definitely go back there!”

We are thrilled to say that we currently have an excellent rating on Trustpilot. With 100 years’ experience, it’s a reputation we’ve worked hard to achieve. If you would like to read some of our reviews or leave us a review yourself, just visit Trustpilot.