Contact Centre Executive vacancy - Stevenage

We are looking for a dynamic, flexible individual to join our team at Gates of Stevenage, providing effective front line support for our Sales and Service departments, via the use of telephone, email and live chat website system.

Key Responsibilities:

• To deal with on a daily basis, all inbound service calls for the Contact Centre in relation to service bookings and other service related items.
• To make outbound calls in relation to promotions, seasonal campaigns, service follow up work and other service related items.
• To maximise revenue of the service department though the up-sell of products and services as well as the handling of customer objections.

Minimum Requirements:

• Previous experience in a similar role.
• Excellent customer service skills.
• Reliable and focused.
• Ability to work well under pressure and to tight deadlines.
• Proven track record in a Contact Centre.
• Ability to use own initiative.
• Ability to work within a team environment.
• Excellent attention to detail.
• Ability to work weekends.

Gates are an equal opportunity employer. We do not discriminate on the basis of race, ethnicity, gender, age, religion, disability or other characteristics. Our hiring decisions are made using an unbiased approach and we are committed to creating an inclusive environment for all employees and candidates to feel welcome.

Reasonable adjustments: All interviews assess the skills of the job itself and should not put you at a disadvantage of your disability/condition. If you require reasonable adjustment, please let us know so we can accommodate you. To do this, please include your reasonable adjustment requirements during the application stage or contact the person who offered you an interview. You do not have to disclose your condition when you are applying for a role with us. The Equality Act 2010 defines a disabled person as someone who has a physical or mental impairment that has a substantial and long-term negative effect on their ability to do daily activities.