CVP (Customer Viewpoint) Vehicle Technician / Mechanic in St. Albans - £2,000 joining bonus *

Key Responsibilities:

This individual will be the liaison between our customers and the workshop, carrying out road tests, reviewing jobcards for information, asking for more information when required, and informing customers on progress. More involved and complicated repairs will be completed or advice given by this individual. Liaison with prior approval/ ford technical when assistance is required or pre-diagnosis completed. This individual is required to be a minimum of 50% productive and is further incentivised by the overall department productivity and the monthly customer satisfaction score.

Take responsibility for ensuring all jobs are completed within agreed time frames and that a high level of department productivity is maintained.

Replace components, parts, lubricants and consumables and record usage.

Adhere to strict Health and safety guidelines at all times.

Minimum requirements:

A successful track record within a similar role, ideally within a franchised dealership environment.

Minimum NVQ level qualification (or equivalent)

The capability to work within a highly successful team.

A full UK driving licence is essential.

And as a rewarding start, we will offer you a £2,000 joining bonus, T&C’s apply*.

*Starting bonus of £2,000 (gross) is applicable to new starting Vehicle Service Technicians at Gates from the 1st October 2023 only. The Vehicle Service Technician should not currently be employed by a Ford dealer. Once a job offer has been made and accepted, and they start work with us, an introductory commission of £1,000 will be paid to them upon completion of one months’ service, with a further £1,000 payment on successful completion of their probationary period. Starting bonus payments for rejoining Motor Vehicle Technicians will be at the discretion of a Managing Director.

Gates are an equal opportunity employer. We do not discriminate on the basis of race, ethnicity, gender, age, religion, disability or other characteristics. Our hiring decisions are made using an unbiased approach and we are committed to creating an inclusive environment for all employees and candidates to feel welcome.

Reasonable adjustments: All interviews assess the skills of the job itself and should not put you at a disadvantage of your disability/condition. If you require reasonable adjustment, please let us know so we can accommodate you. To do this, please include your reasonable adjustment requirements during the application stage or contact the person who offered you an interview. You do not have to disclose your condition when you are applying for a role with us. The Equality Act 2010 defines a disabled person as someone who has a physical or mental impairment that has a substantial and long-term negative effect on their ability to do daily activities.