Service Administrator vacancy - Harlow

We are looking for a Service Administrator to join the busy Service department at Gates of Harlow.

Gates of Harlow is known for delivering exceptional customer care and high-quality service. We take pride in our reputation, our people, and the experience we offer to every customer. We are seeking a highly organised and customer-focused Service Administrator to join our busy Service Department. This role is essential in ensuring the smooth running of daily operations, supporting both customers and the service team, and maintaining accurate administrative records. You will have the capacity to prioritise your own work load and complete all tasks set to the company standards.

Objectives:

• To produce an accurate invoice/claim to allow prompt payment.
• To provide effective day to day workshop administration from job card to invoice.
• To ensure all job packs meet the manufacturer’s Warranty/R&M standard.
• To encompass a supportive role within general aftersales activities.

Key Responsibilities:

• Provide administrative support to the Service Manager and service team.
• Manage job cards, service documentation, and warranty paperwork.
• Ensure WIP is monitored daily.
• Make appointments for customers via telephone and email.
• Update and maintain the dealership management system (DMS) with accurate information.
• Handle customer enquiries politely and professionally, both in person and over the phone.
• Assist in invoicing, payment processing, and maintaining service records.
• Ensure compliance with internal procedures and manufacturer standards.

Minimum Requirements:

• Have excellent communication skills and the professionalism to work closely with the all team members.
• A background in administration is desirable, although not essential.
• Strong organisational skills with excellent attention to detail.
• Confident communicator with a positive, customer-focused attitude.
• Ability to work under pressure and prioritise tasks effectively.
• Comfortable using computer systems and learning new software.

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Gates are an equal opportunity employer. We do not discriminate on the basis of race, ethnicity, gender, age, religion, disability or other characteristics. Our hiring decisions are made using an unbiased approach and we are committed to creating an inclusive environment for all employees and candidates to feel welcome.

Reasonable adjustments: All interviews assess the skills of the job itself and should not put you at a disadvantage of your disability/condition. If you require reasonable adjustment, please let us know so we can accommodate you. To do this, please include your reasonable adjustment requirements during the application stage or contact the person who offered you an interview. You do not have to disclose your condition when you are applying for a role with us. The Equality Act 2010 defines a disabled person as someone who has a physical or mental impairment that has a substantial and long-term negative effect on their ability to do daily activities.​