Gates of Stevenage are seeking a Experienced Service Advisor to join the busy Aftersales department.
Key Responsibilities:
- Book in customer vehicles for
servicing, manage and follow up all work in progress on customer vehicles;
liaise regularly with the customer and Workshop Controller (and Technicians as
required) to meet pre-arranged time frames.
- Establish rapport with and provide
outstanding care to the customer whilst demonstrating the ability to work
calmly under pressure.
- Identify and anticipate ways
in which you can help the customer (effective problem solving) whilst also
considering the importance of achieving business objectives, whether they be
manufacturer standards or the sales and profitability of work undertaken.
- Ensure the customer
understands the service charges, what work will be carried out and involve
technical advisors to answer queries where necessary.
- Arrange/collect payment from
customers over the telephone or in person.
- Introduce additional sales and profitability opportunities
(service plans and other accessories). A bonus structure is in place to reward
high achiever.
Minimum requirements:
- Proven
track record of success in a customer facing, customer service based position.
- The
ability to work both independently and as part of a team.
- IT
literate (experience using Keyloop Drive system would be an
advantage).
- Excellent
organisational skills and attention to detail.
- Excellent
communication skills.
- Outstanding
customer handling skills.
- Self-motivated
and professional.
- A
full UK driving licence is essential.
Gates are an equal opportunity employer. We do not discriminate on the basis of race, ethnicity, gender, age, religion, disability or other characteristics. Our hiring decisions are made using an unbiased approach and we are committed to creating an inclusive environment for all employees and candidates to feel welcome.
Reasonable adjustments: All interviews assess the skills of the job itself and should not put you at a disadvantage of your disability/condition. If you require reasonable adjustment, please let us know so we can accommodate you. To do this, please include your reasonable adjustment requirements during the application stage or contact the person who offered you an interview. You do not have to disclose your condition when you are applying for a role with us. The Equality Act 2010 defines a disabled person as someone who has a physical or mental impairment that has a substantial and long-term negative effect on their ability to do daily activities.
