No problem. A member of our team will be delighted to answer any questions you may have and help find the ideal solution. Simply contact your local Gates dealership by phone, e-mail, live chat or by submitting an online enquiry form.​

You can indeed. We provide a 14-day money back guarantee on all of our Click and Collect purchases. ​​

When you purchase a vehicle from us through our Click and Collect facility, the cancellation period will be applicable for 14 days from the date of vehicle collection and you must clearly inform a member of the Sales Team at your local Gates dealership by phone, e-mail, or letter of your cancellation request.

We will refund the purchase price in full using the same payment method made in your original transaction. Refunds will be made within 14 days of the vehicle being returned to us.

You must take reasonable care of the goods whilst in your possession. You will be responsible for any loss or damage from when they are delivered to you until when they are returned to us.

You are liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the Goods, typically encountered on a test drive. This is set out in more detail in our terms and conditions of sale.

If you would like to amend or cancel your order, you can speak to anyone from our sales team and they will happily deal with your query.​

Completely. We work with a secure payment provider that encrypts all card payment details and ensures that no information is stored or accessible.