Want to know more about the Motability Scheme? Do you think you may be eligible and are interested in joining the scheme? Or perhaps you are an existing customer coming to the end of your current agreement and looking to renew. Either way, at Gates, we can help with any questions that you may have. We have put together the following information to cover some of the questions we are regularly asked.
With effect from 5th January 2021, dealership showrooms across the UK are required to close however we can confirm that we will continue to operate on a Click & Collect basis. It is possible for new Motability applications to be placed remotely - simply contact your local Gates dealership by phone, live chat or by submitting an online enquiry form. It is also possible for Motability handovers to be conducted and we will ensure that this happens in line with current Government guidelines. Service departments meanwhile will remain open as usual for essential maintenance and repairs.
Our showrooms are currently operating on Click & Collect basis only in line with the latest Government guidelines. During this time, we regret that we will be unable to arrange vehicle viewings or test drives however, it is still possible to place a new application and we can arrange for handovers to be conducted in line with latest advice. You can view our full COVID-19 Customer Guidance here.
If you are in the final three months of your lease or have had your lease extended due to COVID-19, we would encourage you to go ahead and place your order as soon as you’re ready. Please contact your local Gates dealership in the first instance and one of our our friendly team will discuss your application with you further.
For your peace of mind, if you are yet to place a new order or in the case where you don't return the car on the date your lease expires, your lease will automatically be extended for six months - this will be the case, even if you have already had a lease extension due to the COVID-19 situation. You can however, place a new order or return your car at any time during this extension period.
It is recommended that you place your order in the last three months of your lease, as you normally would. Social distancing and disrupted supply chains from manufacturers mean factories are producing fewer cars than usual which will result in a shortfall of new car supply in the near future. It’s possible that deliveries of some new cars will be delayed. Others may simply not be available for the foreseeable future. And prices of other cars may, sadly, have to rise and this is likely to continue over the coming months. For these reasons you may want to consider choosing and ordering your next car now, rather than extending your lease.
Please contact your local Gates dealership where one of our Motability Specialists will be able to guide you through the process.
The length of time it takes for your car to be delivered could vary considerably due to the disruption experienced by car manufacturers during this time. It is worth checking with local Gates dealership if the car you are interested in is in stock or whether it will need to be ordered from the manufacturer, which may well mean a delay. There may well be a comparable car from a different manufacturer, so it is worth considering this before you place your order.
If you had your lease extended, you can go ahead and place an order now for your next car when you are ready – you do not have to wait until the end of your six-month extension. In fact, due to the challenges in the motor industry, if you haven’t already started the search for your next car, we would recommend you do so as soon as possible.
There are many benefits to the Motability Scheme in addition to the wide range of new Ford cars available. Most importantly, you’ll enjoy the freedom provided by worry-free motoring with a generous mileage allowance of up to 60,000 miles throughout the duration of the lease. You don’t even need to be able to drive yourself; you can nominate up to two drivers. What’s more, Insurance, servicing, maintenance, road tax and breakdown assistance are all included, and many adaptations are available at little or no extra cost and
If you’re eligible for the government-funded Motability Scheme, you are able to exchange your allowance for any new car, scooter, or powered vehicle, including the new Fords available from Gates Ford dealerships.
There is no age limit for the Motability Scheme. Even if you’re over 65 or too young to drive, you can nominate up to two people to drive on your behalf.
Individual requirements vary from person to person, so taking the time to sit down with a Motability expert is invaluable. They’ll be able to detail the adaptations available for each vehicle, helping you make an informed decision.
Vehicle adaptations are - for the most part - completely free of charge. However, chat with our Motability specialists for more details.
Depending on the model and any adaptations requested, we will aim to provide you with an accurate date at the time of ordering.
When your agreement comes to its end, you will be presented with three options: return the vehicle and resume receipt of your allowance; continue using the vehicle; obtain a different vehicle via the scheme.