Motability FAQs | Gates Ford


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Motability - Frequently Asked Questions

Want to know more about the Motability Scheme? Do you think you may be eligible and are interested in joining the scheme? Or perhaps you are an existing customer coming to the end of your current agreement and looking to renew. Either way, at Gates, we can help with any questions that you may have. We have put together the following information to cover some of the questions we are regularly asked.​

I placed an application prior to lockdown - when can I expect handover of my vehicle to take place?

One of our Motability Specialists will get in touch with you with regards to this. In most cases where a vehicle has been ordered, we will be able to arrange vehicle handover at your local Gates dealership throughout June and July. Please be assured that a number of health and safety measures have been implemented recently to protect Gates customers and staff. You can view our customer guidance here.

Have delivery times been affected?

Delivery may be affected but it depends on the circumstance. We would therefore ask that you check with one of our Motability Specialists at your local Gates dealership. They will be able to provide you with more detailed information with regards to your specific order/application.

I currently have a vehicle on the scheme and my agreement is due for renewal soon. When can I place an application for my next car?

If you are in the final three months of your agreement, or if the agreement has been extended in response to COVID-19, it is now possible for you to place an order. Our latest pricelist can be viewed here.

I am looking to make an application on the scheme for the first time; can I still go ahead?

Unfortunately, due to the fact that our dealerships were closed throughout April and May, we are still in the process of restarting Motability operations. However, we are pleased to announce that we will be able to process new applications from the 1st July 2020.

I am coming to the end of my lease and would like to return the vehicle. How do I do this?

Please contact your local Gates dealership where one of our Motability Specialists will be able to guide you through the process.

If I want to visit my local Gates dealership, do I need to make an appointment?

We would advise that wherever possible, you make an appointment prior to visiting. That way, we can ensure that the necessary social distancing measures are adhered to and that the vehicle(s) you are interested in is available to view and test drive. Most of our dealerships have now re-opened however, there are some exceptions so please check our opening times.

What is included on the scheme?

There are many benefits to the Motability Scheme in addition to the wide range of new Ford cars available. Most importantly, you’ll enjoy the freedom provided by worry-free motoring with a generous mileage allowance of up to 60,000 miles throughout the duration of the lease. You don’t even need to be able to drive yourself; you can nominate up to two drivers. What’s more, Insurance, servicing, maintenance, road tax and breakdown assistance are all included, and many adaptations are available at little or no extra cost and

What types of vehicle does Motability entitle me to?

If you’re eligible for the government-funded Motability Scheme, you are able to exchange your allowance for any new car, scooter, or powered vehicle, including the new Fords available from Gates Ford dealerships.

Does the Motability Scheme have an age limit?

There is no age limit for the Motability Scheme. Even if you’re over 65 or too young to drive, you can nominate up to two people to drive on your behalf.

What’s the best way to find a vehicle?

Individual requirements vary from person to person, so taking the time to sit down with a Motability expert is invaluable. They’ll be able to detail the adaptations available for each vehicle, helping you make an informed decision.

How much do adaptations cost?

Vehicle adaptations are - for the most part - completely free of charge. However, chat with our Motability specialists for more details.

When will I receive my vehicle?

Depending on the model and any adaptations requested, we will aim to provide you with an accurate date at the time of ordering.

What happens at the end of the lease?

When your agreement comes to its end, you will be presented with three options: return the vehicle and resume receipt of your allowance; continue using the vehicle; obtain a different vehicle via the scheme.