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Motability - Frequently Asked Questions

Want to know more about the Motability Scheme? Do you think you may be eligible and are interested in joining the scheme? Or perhaps you are an existing customer coming to the end of your current agreement and looking to renew. Either way, at Gates, we can help with any questions that you may have. We have put together the following information to cover some of the questions we are regularly asked.

Covid-19 Customer Guidance

If I want to visit my local Gates dealership, do I need to make an appointment?

We would advise that wherever possible, you make an appointment prior to visiting. That way, we can ensure that the necessary social distancing measures are adhered to and that the vehicle(s) you are interested in is available to view and test drive. All of our dealerships have now re-opened however, please check our opening times.

I am an existing customer. When can I place an application for my next car?

If you are in the final three months of your lease or have had your lease extended due to COVID-19, we would encourage you to go ahead and place your order as soon as you’re ready. Please contact your local Gates dealership in the first instance and one of our our friendly team will discuss your application with you further.

For your peace of mind, if you are yet to place a new order or in the case where you don't return the car on the date your lease expires, your lease will automatically be extended for six months - this will be the case, even if you have already had a lease extension due to the COVID-19 situation. You can however, place a new order or return your car at any time during this extension period.

I am an existing customer, but do not want to place an order for my next car at the moment, what are my options?

If your lease is due to end on or before 31 October and you’re not quite ready to choose a new vehicle you do not need to do anything further at this stage. If you do not place an application for a new vehicle before the end of your lease, it will be automatically extended for six months. You will also automatically receive a Certificate of Motor Insurance or a temporary cover note from RSA Motability (RSAM) covering this six-month period.

However, social distancing and disrupted supply chains from manufacturers mean factories are producing fewer cars than usual which will result in a shortfall of new car supply in the near future. It’s possible that deliveries of some new cars will be delayed. Others may simply not be available for the foreseeable future. And prices of other cars may, sadly, have to rise and this is likely to continue over the coming months. For these reasons you may want to consider choosing and ordering your next car now, rather than extending your lease.

I am coming to the end of my lease and would like to return the vehicle. How do I do this?

Please contact your local Gates dealership where one of our Motability Specialists will be able to guide you through the process.

Has COVID-19 affected car delivery times?

The length of time it takes for your car to be delivered could vary considerably due to the disruption experienced by car manufacturers during this time. It is worth checking with local Gates dealership if the car you are interested in is in stock or whether it will need to be ordered from the manufacturer, which may well mean a delay. There may well be a comparable car from a different manufacturer, so it is worth considering this before you place your order.

I had my lease extended by six months during lockdown, when can I place a new order?

If you had your lease extended during lockdown you can go ahead and place an order now for your next car – you do not have to wait until the end of your six-month extension. In fact, due to the challenges in the motor industry, if you haven’t already started the search for your next car, we would recommend you do so as soon as possible.



About the Scheme

What is included on the scheme?

There are many benefits to the Motability Scheme in addition to the wide range of new Ford cars available. Most importantly, you’ll enjoy the freedom provided by worry-free motoring with a generous mileage allowance of up to 60,000 miles throughout the duration of the lease. You don’t even need to be able to drive yourself; you can nominate up to two drivers. What’s more, Insurance, servicing, maintenance, road tax and breakdown assistance are all included, and many adaptations are available at little or no extra cost and

What types of vehicle does Motability entitle me to?

If you’re eligible for the government-funded Motability Scheme, you are able to exchange your allowance for any new car, scooter, or powered vehicle, including the new Fords available from Gates Ford dealerships.

Does the Motability Scheme have an age limit?

There is no age limit for the Motability Scheme. Even if you’re over 65 or too young to drive, you can nominate up to two people to drive on your behalf.

What’s the best way to find a vehicle?

Individual requirements vary from person to person, so taking the time to sit down with a Motability expert is invaluable. They’ll be able to detail the adaptations available for each vehicle, helping you make an informed decision.

How much do adaptations cost?

Vehicle adaptations are - for the most part - completely free of charge. However, chat with our Motability specialists for more details.

When will I receive my vehicle?

Depending on the model and any adaptations requested, we will aim to provide you with an accurate date at the time of ordering.

What happens at the end of the lease?

When your agreement comes to its end, you will be presented with three options: return the vehicle and resume receipt of your allowance; continue using the vehicle; obtain a different vehicle via the scheme.