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Motability - Frequently Asked Questions

Want to know more about the Motability Scheme? Do you think you may be eligible and are interested in joining the scheme? Or perhaps you are an existing customer coming to the end of your current agreement and looking to renew. Either way, at Gates, we can help with any questions that you may have. We have put together the following information to cover some of the questions we are regularly asked.

COVID-19 Guidance for Motability Customers at Gates

Our dealership showrooms are fully open for business, however we will continue to offer Click & Collect facilities. It is also still possible for new Motability applications to be placed remotely - simply contact your local Gates dealership by phone, live chat or by submitting an online enquiry form. Service departments also remain open as usual for essential maintenance and repairs.

If I want to visit my local Gates dealership, do I need to make an appointment?

You do not need to make an appointment to visit us, however we would encourage booking an appointment where possible to ensure social distancing can be adhered to. You can view our full COVID-19 Customer Guidance here. Whilst we are doing everything we can to continue to keep our customers and staff safe, please do not hesitate let us know of any other measures we can take in order for you to feel confident and comfortable during your visit.

I am an existing customer. When can I place an application for my next car?

If you are in the final three months of your lease, we would encourage you to go ahead and place your order as soon as you’re ready. Please contact your local Gates dealership in the first instance and one of our our friendly team will discuss your application with you further.

I am an existing customer, but do not want to place an order for my next car at the moment. What are my options?

It is recommended that you place your order in the last three months of your lease, as you normally would. Due to ongoing challenges in the motor industry, there may be some disruption to supply chains and it is possible that deliveries of some new cars will be delayed. With the increased car delivery times for some makes and models, it may be worthwhile to make enquiries about your new car sooner than you may have done previously.

Why is there a delay with vehicle orders currently?

New car supply is currently disrupted due to a global shortage of semiconductors; these are "chips" which feature in many electrical items. High demand for electrical items during the COVID-19 pandemic has therefore led to a shortage of these semiconductors. This shortage is expected to continue throughout 2022. Furthermore, factories have also been affected by staff shortages due to COVID-19 isolation requirements and wider supply chain problems caused by the pandemic. It is worth checking with local Gates dealership if the car you are interested in is in stock or whether it will need to be ordered from the manufacturer, which may well mean a delay.

I am coming to the end of my lease and would like to return the vehicle. How do I do this?

Please contact your local Gates dealership where one of our Motability Specialists will be able to guide you through the process.

What happens if my next order is delayed?

If your order is delayed and your new car is unlikely to be delivered before the end of your current lease, the lease on your current vehicle can be extended until the new vehicle is ready. You’ll just need to make sure you’ve completed the MOT on your vehicle by the original lease end date in order for the lease extension to be approved. Your MOT test can be carried out at any of our Gates Ford dealerships - you can make a booking here.

About the Scheme

What is included on the scheme?

There are many benefits to the Motability Scheme in addition to the wide range of new Ford cars available. Most importantly, you’ll enjoy the freedom provided by worry-free motoring with a generous mileage allowance of up to 60,000 miles throughout the duration of the lease. You don’t even need to be able to drive yourself; you can nominate up to two drivers. What’s more, Insurance, servicing, maintenance, road tax and breakdown assistance are all included, and many adaptations are available at little or no extra cost.

What types of vehicle does Motability entitle me to?

If you’re eligible for the government-funded Motability Scheme, you are able to exchange your allowance for any new car, scooter, or powered vehicle, including the new Fords available from Gates Ford dealerships.

Does the Motability Scheme have an age limit?

There is no age limit for the Motability Scheme. Even if you’re over 65 or too young to drive, you can nominate up to two people to drive on your behalf.

What’s the best way to find a vehicle?

Individual requirements vary from person to person, so taking the time to sit down with a Motability expert is invaluable. They’ll be able to detail the adaptations available for each vehicle, helping you make an informed decision.

How much do adaptations cost?

Vehicle adaptations are - for the most part - completely free of charge. However, chat with our Motability specialists for more details.

When will I receive my vehicle?

Depending on the model and any adaptations requested, we will aim to provide you with an accurate date at the time of ordering.

What happens at the end of the lease?

When your agreement comes to its end, you will be presented with three options: return the vehicle and resume receipt of your allowance; continue using the vehicle; obtain a different vehicle via the scheme.