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Contactless Self Service Check In now available

If you are visiting the Service Department at our dealerships in Harlow or Stevenage, you can now benefit from our quick and secure, contactless check-in facility​


Check your vehicle in quickly and securely

At our FordStores in Harlow and Stevenage, Contactless Self Check-In is now available to aftersales customers. We understand that when you visit the dealership, you may wish to beat the queues and keep waiting time to a minimum.

Prior to your appointment, you will receive a SMS message regarding your booking which will include a unique check-in link. From here, you can choose to start the check in process on your mobile phone, from the comfort of your own home should you wish to. Simply follow the on-screen instructions to complete the check in process prior to arrival. Then, when you visit the dealership, you will simply need to drop your keys with a member of our Aftersales team.

Alternatively, on the day of your booking, you can check in using our express Contactless Self Check-In kiosks. You'll easily be able to locate these kiosks; simply follow the directional floor stickers in the dealership. What's more, they have the following benefits:

  • Contactless Check-In and Check-Out: No need to queue at Service Reception
  • Facility is easy to use with step by step guidance
  • All of the necessary information regarding your visit will be included as part of the contactless check-in process
  • Secure key-drop facility

If you would prefer to see one of our Service Advisors when you check in and out, then please be assured that they are always on hand to assist and are available to provide the usual check-in experience.

Contact Self Check-In facility at Gates of Harlow

If you would like to find out more about Contactless Self Check-In at Gates of Stevenage and Gates of Harlow, please do not hesitate to contact us. All of our dealerships across Essex, Hertfordshire and London offer all of the facilities you'd expect from a Ford Main Dealer and we'd be delighted to assist whether you require a Service, MOT or repair on your Ford Vehicle. We have also put together some Frequently Asked Questions that you may find useful to read prior to your visit.