Ford Servicing

Courtesy services

Local collection and delivery

We can arrange to collect and deliver your vehicle from your home or work address, terms and conditions apply. Please ask for more details.

Courtesy cars

Subject to availability, terms and conditions apply. Please ask your local Gates dealership for more information

Courtesy bus facility

Available at Harlow, Bishop's Stortford, St Albans and Stevenage within a certain radius of each location. Local lifts can also be arranged by our Hertford dealership.

Additional services available

Service/MOT carried out while you wait

Why not wait for your vehicle in our comfortable waiting areas? TV and free Wi-Fi are available and we will be happy to offer you tea or coffee.

Overnight Servicing

Overnight servicing is now available at all dealerships. Drop your vehicle off before 4pm and your vehicle will be ready to collect by 10am the following morning.

Pre-booking facility

If your vehicle follows a regular pattern of mileage, we can pre-book your next appointment and contact you by phone about three weeks prior to your next service date, saving you time, money and the worry of remembering your service date.

​

Why choose Gates for servicing?

All Gates locations provide the following promises to our customers:

1. Unnecessary work will not be recommended

2. One-to-One consultation with technician

3. Complimentary, no obligation vehicle healthcheck will be carried out

4. All prices quoted will be transparent with no hidden charges

Subject to terms and conditions*

Independently inspected by RAC

All of our service centres are independently inspected by RAC ensuring high levels of workshop quality at all times. By choosing Gates for your service or repair, you will have extra peace of mind that your vehicle is in the best possible hands.

*Terms and conditions: Applies to Gates dealerships only and Gates reserves the right to withdraw or change this without prior notice. All refund requests must be brought to the attention of the Service Manager within 14 days of the customer visit and the Service Manager must be allowed 5 days to respond. 1. The technician must be able to justify in writing the technical reasons why the work reported was (in the case of red work) either unsafe, illegal or preventative of a more serious/expensive repair, or (in the case of amber work) likely to need to be done or at least checked again, prior to the vehicle's next service date. 2. Consultation with technician must be mutually agreed by appointment only. Customers should contact their service advisor to arrange a suitable appointment. 3. A visual healthcheck will not be completed for vehicles returning to the workshop within 7 days of a previous visit and standalone MOT's are excluded. 4. Prices will only be quoted where the vehicle has been inspected. If the vehicle has not been inspected by Gates, only an estimate will be provided. Any additional work that becomes evident after the repair starts will always have to be authorised by the customer and followed by a separate quotation.

**Gates Price match terms and conditions: An alternative quote must be provided either before work has been undertaken by Gates or within 14 days of the repair being carried out, in which case the lower price will be matched, providing customer produces a written quotation for an identical job, including genuine Ford-supplied parts, from a repairer who is subscribed to the Motor Industry Code of Practice, within a 5 mile radius of a Gates dealership. In all cases, Gates reserves the right to check and validate the qualifying quotation and to refuse any claims which they reasonably believe do not meet the eligibility conditions.