Ford Servicing
In accordance with manufacturers' guidelines, we advise that you service your Ford vehicle regularly. Please refer to your service book for the recommended service intervals. A full main dealer service history and complying with Ford servicing guidelines will enhance the resale value of your vehicle. At Gates, servicing your Ford vehicle couldn't be easier. We offer the following, designed to make life easier for you:
Book your service online
Book your service in a matter of minutes using our convenient online booking facility. Simply enter your details along with your preferred appointment date, and one of our service team will be in contact with you to confirm your booking.
Courtesy services
Local collection and delivery
We can arrange to collect and deliver your vehicle from your home or work address, terms and conditions apply. Please ask for more details.
Courtesy cars
Subject to availability, terms and conditions apply. Please ask your local Gates dealership for more information
Courtesy bus facility
Available at Harlow, Bishop's Stortford, St Albans and Stevenage within a certain radius of each location. Local lifts can also be arranged by our Epping and Hertford dealerships.
Additional services available
Service/MOT carried out while you wait
Why not wait for your vehicle in our comfortable waiting areas? TV and free Wi-Fi are available and we will be happy to offer you tea or coffee.
Overnight Servicing
Overnight servicing is now available at all dealerships. Drop your vehicle off before 4pm and your vehicle will be ready to collect by 10am the following morning.
Pre-booking facility
If your vehicle follows a regular pattern of mileage, we can pre-book your next appointment and contact you by phone about three weeks prior to your next service date, saving you time, money and the worry of remembering your service date.
Why choose Gates for servicing?
All Gates locations provide the following promises to our customers:
1. Unnecessary work will not be recommended
2. One-to-One consultation with technician
3. Complimentary, no obligation vehicle healthcheck will be carried out
4. All prices quoted will be transparent with no hidden charges
Subject to terms and conditions*
Gates price match guarantee
Should you receive a like-for-like quote cheaper from another repairer within a five mile radius of your local Gates dealership, we will match that price. Terms and conditions apply**.
Dedicated parking for Ford Service customers
All of our locations have parking spaces allocated for our service customers. Spaces are subject to availability at peak times.
Vehicle Health Check procedure
Our technicians will always complete a visual inspection of the essential components of your vehicle (tyres, oil levels, brake pads, etc) in addition to the work booked. This is recorded on a checklist, where they mark off each item depending on its condition. The service advisor will then go through the checklist with you and recommend appropriate action where required. A personal, one-to-one VHC inspection is also available, by arrangement.
Ford demonstrator test drives
Test drive the latest Ford demonstrator vehicles while your vehicle is being serviced. Demonstrator loans available by appointment only, subject to availability.
Independently inspected by RAC
All of our service centres are independently inspected by RAC ensuring high levels of workshop quality at all times. By choosing Gates for your service or repair, you will have extra peace of mind that your vehicle is in the best possible hands.
*Terms and conditions: Applies to Gates dealerships only and Gates reserves the right to withdraw or change this without prior notice. All refund requests must be brought to the attention of the Service Manager within 14 days of the customer visit and the Service Manager must be allowed 5 days to respond. 1. The technician must be able to justify in writing the technical reasons why the work reported was (in the case of red work) either unsafe, illegal or preventative of a more serious/expensive repair, or (in the case of amber work) likely to need to be done or at least checked again, prior to the vehicle's next service date. 2. Consultation with technician must be mutually agreed by appointment only. Customers should contact their service advisor to arrange a suitable appointment. 3. A visual healthcheck will not be completed for vehicles returning to the workshop within 7 days of a previous visit and standalone MOT's are excluded. 4. Prices will only be quoted where the vehicle has been inspected. If the vehicle has not been inspected by Gates, only an estimate will be provided. Any additional work that becomes evident after the repair starts will always have to be authorised by the customer and followed by a separate quotation.
**Gates Price match terms and conditions: An alternative quote must be provided either before work has been undertaken by Gates or within 14 days of the repair being carried out, in which case the lower price will be matched, providing customer produces a written quotation for an identical job, including genuine Ford-supplied parts, from a repairer who is subscribed to the Motor Industry Code of Practice, within a 5 mile radius of a Gates dealership. In all cases, Gates reserves the right to check and validate the qualifying quotation and to refuse any claims which they reasonably believe do not meet the eligibility conditions.