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Keep your vehicle performing at its best with expert aftersales care at Gates. Whether you own a Ford, BYD, OMODA or JAECOO, our trained technicians provide servicing, repairs and genuine parts for complete peace of mind.
Ford cars
A Ford car is built for reliability – and regular servicing, MOTs and maintenance help keep it running smoothly. Whatever model you drive, our specialist team ensures your Ford remains safe and efficient.
Ford Commercial
Your business depends on reliable vehicles, and we’re here to keep them in top condition. Our Ford Pro Service includes priority servicing, extended hours and specialist commercial vehicle technicians to reduce downtime and keep you moving.
BYD
Your BYD electrified vehicle deserves expert care. We provide manufacturer-approved servicing, battery health checks and software updates to keep your car performing at its best for years to come. View all BYD service and repair FAQs here.
OMODA
OMODA combines innovation and technology, requiring skilled maintenance to ensure peak performance. Our servicing, diagnostics and repairs use the latest techniques to maintain your vehicle’s efficiency, safety and connectivity features.
JAECOO
JAECOO vehicles offer off-road capability and luxury – which means expert servicing is essential. Our aftersales support includes genuine parts, routine maintenance and safety checks, ensuring your vehicle stays ready for any journey.
We regularly receive enquiries from customers just like you, wishing to find out more about the servicing that is available at our dealerships. We cover many of these queries in our frequently asked questions, so why not take a look through these now to learn more. You can also liaise with a member of the team in person.
Please put your service book and locking wheel nut key on the passenger seat before checking in. Our staff will not be permitted to obtain these from the glovebox of your vehicle.
Please ensure that your vehicle is free from rubbish - this includes the floors, door pockets and other storage areas. Failure to do so may mean that we are unable to commence work on your vehicle.
Yes, service bookings are on an appointment only basis; please let us know of your requirements at the time of booking and we will do our best to accommodate you should you need to wait. If you are remaining on site with us, you will be asked to wait in the customer waiting area.
We are currently unable to provide a Pick-Up and Delivery service.
Unfortunately, we are unable to provide courtesy vehicles.
Yes, this can be arranged by appointment. Your vehicle will need to be dropped off to your chosen dealership by 5:30pm and we will arrange for it to be ready the following day at a pre-agreed time. Please contact your local dealer to make arrangements.
We are able to accept cashless transactions including Switch/Delta or Connect Cards, Credit Cards and Company debit cards up to £1,000 per purchase. We also accept CHAPS/ Telegraphic Transfer; If you wish to pay by either of these methods, we will supply our bank details upon request. Please note, cash payments will no longer be accepted.
Yes, all of our service centres are manufacturer approved.
The items carried out vary depending on service interval and by model. Please contact us by phone and one of Service Advisors will be happy to discuss this with your further in accordance with your vehicle requirements. When you have a service carried out at Gates, you will receive a comprehensive 30-point healthcheck report, carried out by your technician. In addition, we can also provide you with a video e-Check where our technicians can physically show you particular safety items that have been inspected during your visit.
At our manufacturer-approved service centres our fully trained Technicians use the latest diagnostic equipment in state-of-the-art facilities to assess your vehicle. This means we can provide a dedicated service tailored to match your car's specific needs.
At this time, visits to our aftersales departments are by appointment only. Should you have a particular parts enquiry, please contact your local dealership.
This varies depending on location. Please contact our service team at your local dealership and they will be able to advise you accordingly.
Yes, we will re-test your vehicle for free within 10 days of the failed MOT date.
We will notify you with a phone call, e-mail or SMS provided these contact details are supplied and according to your contact preferences.
Yes, we will call before any additional work is undertaken.
Yes. All of our dealerships are wheelchair accessible and have designated parking spaces.