This individual will be the liaison between our customers and the workshop, carrying out road tests, reviewing jobcards for information, asking for more information when required, and informing customers on progress. More involved and complicated repairs will be completed or advice given by this individual. Liaison with prior approval/ ford technical when assistance is required or pre-diagnosis completed. This individual is required to be a minimum of 50% productive and is further incentivised by the overall department productivity and the monthly customer satisfaction score.
Take responsibility for ensuring all jobs are completed within agreed time frames and that a high level of department productivity is maintained.
Replace components, parts, lubricants and consumables and record usage.
Adhere to strict Health and safety guidelines at all times.
A successful track record within a similar role, ideally within a franchised dealership environment.
Minimum NVQ level qualification (or equivalent)
The capability to work within a highly successful team.
A full UK driving licence is essential.
And as a rewarding start, we will offer you a £2,000 joining bonus, T&C’s apply*.
*Starting bonus of £2,000 (gross) is applicable to new starting Vehicle Service Technicians at Gates from the 1st October 2023 only. The Vehicle Service Technician should not currently be employed by a Ford dealer. Once a job offer has been made and accepted, and they start work with us, an introductory commission of £1,000 will be paid to them upon completion of one months’ service, with a further £1,000 payment on successful completion of their probationary period. Starting bonus payments for rejoining Motor Vehicle Technicians will be at the discretion of a Managing Director.
Ford is one of the most recognisable brands in the world today and has been in the business for over 100 years. We are building upon this experience by looking forward to the future, and those who join us can expect to learn an unrivalled amount about creating a total consumer experience around Ford’s exceptional products.
We encourage applications from all people with diverse backgrounds and experiences. We want all our colleagues to bring their whole self to work – and that starts with you.
The Ford dealer network is committed to diversity and equality of opportunity for all and is opposed to any form of less favourable treatment or harassment on the grounds of gender, marital status, civil partnership status, parental status, race, ethnic origin, colour, nationality, national origin, disability, sexual orientation, religion/belief, gender reassignment and gender identity, age, and those with caring responsibilities.
Some of the perks and benefits from working at Gates Ford.