Experienced/Trainee Parts Advisor vacancy - Harlow

We are currently seeking an Experienced/Trainee Parts advisor. The ideal candidate will be enthusiastic and motivated in their work. You will be given full training and full support of the Parts team.

Job Description:

• Establish rapport with and provide outstanding care to the customer whilst demonstrating the ability to work calmly under pressure.
• To control and issue parts to service department staff and record issued items accurately. Handle customer enquiries swiftly, courteously, and efficiently​.
• Receive payment for, or charge to account, items supplied to customers​.
• Increase business of parts sales wherever possible​.
• Ensure the parts storage area is kept clean, tidy, and safe to work in​.
• Participate in calls to target specific customers or specific parts​.
• To ensure that parts are inspected for damage on receipt, and that the quantities received match quantity advised on the delivery note and are then placed into stock locations noting (if applicable) the shelf life​.
• To maintain high level of customer satisfaction, in particular paying attention to manufacturers guidelines​.
• To observe all health and safety, and COSHH regulations at all times​.
• To observe all company agreed policies in line with code of practice.​

Minimum Requirements:

• Proven track record of success in a customer service facing position​.
• The ability to work both independently and as part of a ​team.
• IT literate (experience using Kerridge/ADP/CDK Global system would be an advantage​.
  
• Excellent organisational skills and attention to detail​.
• Excellent communication ​skills.
  
• Outstanding customer handling skills.
  
• Self-motivated and ​professional.
  
• Afull UK driving licence is essential.

Gates are an equal opportunity employer. We do not discriminate on the basis of race, ethnicity, gender, age, religion, disability or other characteristics. Our hiring decisions are made using an unbiased approach and we are committed to creating an inclusive environment for all employees and candidates to feel welcome.