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Job Role & Details
Working Hours Full-time
Location Bishop's Stortford
Salary Negotiable depending on experience
Benefits 25 days holiday per annum, full pension after qualifying period
Closing Date 31/01/2022

PartsPlus Administrator vacancy - Bishop's Stortford

Reporting to the Centre Manager, the Administrator is responsible for providing comprehensive administrative support in relation to cash management, system/data maintenance and general administration in accordance with all company policies and procedures.

Key activities will include but are not limited to:

Cash Management

  • Ensure all monies received (cash, cheques, cards etc.) are processed promptly and securely and managed in accordance with company policies and procedures
  • Report any errors and discrepancies to the Centre Manager immediately
  • Post all cash payments and credits in the cash journal in the agreed timescales
  • Deal with returning cash refunds to customers and keep accurate records
  • Send all credit accounts credit notes to customers in agreed timescales
  • Update and maintain all cash journals with SAP
  • Deal with and resolve any cash queries and notify Centre Manager of any issues to be escalated
  • Ensure that all outstanding cash debt is followed up and managed in line with procedure
  • Complete Banking either for collection by designated cash collection provider or for submission in person
  • Submit Centre cost invoices to accounts department for processing and payment
  • Process Petty Cash submission for accounts department

General Administration

  • Maintain a systematic filing system for the easy retrieval of documentation and information
  • Produce regular weekly/monthly reports as required by the Centre (e.g. vehicle utilisation, customer queries etc.)
  • Manage stationary, office supplies, and opening/processing of post
  • Monitor and control access to systems
  • Act as the designated Delegate Training Co-ordinator (if appropriate)
  • Support promotional activities where required (e.g. preparing of marketing materials to support the sales teams, carrying out customer follow up calls etc.)
  • Where applicable, update Payroll department with attendances and employee details
  • Provide admin support to the warehouse team, e.g. credits / relocating stock / ordering stock

Customer

  • Professionally respond to and deal with customer communication to ensure total customer satisfaction
  • Develop and maintain good working relationships with all members of the team to provide excellent customer service
  • Liaise effectively with customers, Head Office and other key stakeholders
  • Administer the accurate upkeep of customer database records in line with General Data Protection Regulations
  • Work with all department to provide a consistent excellent customer service experience

Systems and Processes

  • Ensure compliance with business standards and processes, financial, legal and ethical guidelines (including Warranty)
  • Support the business to achieve high levels of process efficiency and cost control
  • Ensure the proper and accurate use of all systems
  • Complete all required documentation accurately and promptly

In order to be successful for the Administrator position, you must have:

  • Previous experience in a role with cash handling responsibilities
  • Excellent planning and prioritisation skills to effectively manage a high workload in a pressurised and often deadline-focused environment
  • Strong organisational and time management skills and attention to detail
  • You must be a team player with a flexible approach and a willingness to learn.
  • GCSE Maths/English or equivalent
  • Excellent written / verbal communication skills
  • Good Microsoft Office skills particularly in Excel and Outlook. KeyloopDrive experience desirable
  • Professional telephone manner
  • Ability to build good working relationships with internal and external customers
  • Honest disposition due to cash handling responsibilities

Skills you will require:

  • GCSE Maths/English or equivalent
  • Excellent written / verbal communication skills
  • Good Microsoft Office skills particularly in Excel and Outlook. KeyloopDrive experience desirable
  • Professional telephone manner
  • Ability to build good working relationships with internal and external customers
  • Honest disposition due to cash handling responsibilities

About PartsPlus

Ford of Britain have launched a National Network of PartsPlus Centres that will provide an exceptional range of services all designed to support the sale of trade parts directly to independent repairers and body shops.

Parts Plus has been designed to focus on meeting the needs of existing and new trade customers and your local Parts Plus Centre will hold extensive, competitively priced stock of Genuine Ford, Motorcraft and Omnicraft parts, supplied through a reliable, regular and professional delivery service.


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    Benefits and Rewards

    Some of the perks and benefits from working at Gates Ford.

    25 days holiday allowance
    Company pension scheme
    Staff discount on vehicle sales and servicing
    Career development
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