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Job Role & Details
Working Hours Full-time
Location Bishop's Stortford
Salary Negotiable depending on experience
Benefits 25 days holiday per annum, full pension after qualifying period
Closing Date 31/08/2021

Parts Plus Van Driver vacancy - Bishop's Stortford

Reporting to the Centre Supervisor, the Van Driver is responsible for ensuring the efficient and effective control of inbound and outbound warehouse parts stock whilst supporting the provision of an excellent service to customers

Key activities will include:

Deliveries

  • Check orders to be delivered with the appropriate notice – deal with anomalies and advise the warehouse team
  • Ensure all parts on the invoice are loaded efficiently and effectively onto the delivery van
  • Complete the van sales delivery logs fully and accurately
  • Gain authorised signatures and printed names from customers for all parts delivered
  • Ensure that receipts or payments are received for all parts delivered
  • Work with other colleagues to facilitate the efficient delivery of parts
  • Drive in a safe and courteous manner within the law, at all times ensuring that the driver behaviour guidelines are followed
  • Return cash credits to customers in line with current process found in the Operations Manual

Customer

  • Have a full understanding of the Brand Values and USP to professionally represent the Brand
  • Provide the highest level of customer service by providing a knowledgeable, courteous, responsive and efficient van delivery service
  • Work with all departments to provide consistent excellent customer service experience
  • As the face of PartsPlus maintain a professional and smart appearance at all times (including your delivery vehicle)
  • Always act in a courteous and professional manner
  • Report any customer complaints to the Centre Manager
  • Check that all parts delivered match with the customer invoice
  • Plan the most direct routes to meet customer requirements – share these with the team taking into account the delivery reference and customer priority
  • Deliver and collect parts in an efficient and timely manner

Sales

  • Keep up to date with current and future promotional campaigns and offers and share marketing messages/promotions with customers on delivery routes
  • Feedback to the Centre Manager any potential sales information gathered on the delivery runs
  • Seek additional sales opportunities and work with sales colleagues to exploit them
  • Ensure all van sales are logged on the appropriate systems

Systems and Processes

  • Adhere to health and safety regulations at all times (particularly manual handling practices)
  • Ensure compliance with business standards and processes, financial legal and ethical guidelines
  • Handle all cash, cheque payments securely and in line with the company sales procedures
  • Report any accidents or incidents immediately to the Centre Supervisor or Manager
  • Ensure that vans are maintained in a clean and roadworthy condition before each delivery
  • Maintain driver’s log accurately and legibly

In order to be successful within the Van Driver position, you must:

  • Hold a clean driving licence
  • Have good, clear verbal and communication skills
  • Be organised and efficient
  • Be able to make responsible decisions
  • Effective time keeping and time management

Skills you will require:

  • Experience within a similar role
  • Good geographical knowledge of the area
  • Affable and approachable demeanour
  • Ability to use your initiative under pressure


About PartsPlus

Ford of Britain have launched a National Network of PartsPlus Centres that will provide an exceptional range of services all designed to support the sale of trade parts directly to independent repairers and body shops.

PartsPlus has been designed to focus on meeting the needs of existing and new trade customers and your local Parts Plus Centre will hold extensive, competitively priced stock of Genuine Ford, Motorcraft and Omnicraft parts, supplied through a reliable, regular and professional delivery service.

PartsPlus has been carefully designed with a core focus on local business knowledge. You will receive friendly and helpful advice from product experts and will be able to take advantage of the many exciting product and marketing promotions and offers that will be available within the Parts Plus programme.


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    Please note, in line with our Privacy Policy, your name and contact details will be kept on file for 6 months once you have submitted your application to us. During this time, we may contact you if a similar role arises which we believe may be of interest to you.

    Benefits and Rewards

    Some of the perks and benefits from working at Gates Ford.

    25 days holiday allowance
    Company pension scheme
    Staff discount on vehicle sales and servicing
    Career development
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