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Job Role & Details
Working Hours 45 hour week
Location Stevenage
Salary Negotiable depending on experience
Benefits 25 days holiday per annum, full pension after qualifying period
Closing Date 31/10/2020

Experienced Service Advisor vacancy - Stevenage

Gates of Stevenage are seeking a Experienced Service Advisor to join the busy Aftersales deparment.

Key Responsibilities:

  • Book in customer vehicles for servicing, manage and follow up all work in progress on customer vehicles; liaise regularly with the customer and Workshop Controller (and Technicians as required) to meet pre-arranged time frames.
  • Establish rapport with and provide outstanding care to the customer whilst demonstrating the ability to work calmly under pressure.
  • Identify and anticipate ways in which you can help the customer (effective problem solving) whilst also considering the importance of achieving business objectives, whether they be manufacturer standards or the sales and profitability of work undertaken.
  • Ensure the customer understands the service charges, what work will be carried out and involve technical advisors to answer queries where necessary.
  • Arrange/collect payment from customers over the telephone or in person.
  • Introduce additional sales and profitability opportunities (service plans and other accessories). A bonus structure is in place to reward high achiever.

Minimum requirements:

  • Proven track record of success in a customer facing, customer service based position.
  • The ability to work both independently and as part of a team.
  • IT literate (experience using Kerridge/ADP/CDK Global system would be an advantage).
  • Excellent organisational skills and attention to detail.
  • Excellent communication skills.
  • Outstanding customer handling skills.
  • Self-motivated and professional.
  • A full driving licence is essential.

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    Please note, in line with our Privacy Policy, your name and contact details will be kept on file for 6 months once you have submitted your application to us. During this time, we may contact you if a similar role arises which we believe may be of interest to you.

    Benefits and Rewards

    Some of the perks and benefits from working at Gates Ford.

    25 days holiday allowance
    Company pension scheme
    Staff discount on vehicle sales and servicing
    Career development
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