Working Hours 45 hour week, Monday-Friday, tri-weekly Saturday
Salary OTE £27,000 - £33,000+
Benefits 25 days holiday per annum, full pension after qualifying period
Closing Date 31/05/2021
Experienced Service Advisor vacancy - Stevenage
Gates of Stevenage are seeking a Experienced Service Advisor to join the busy Aftersales deparment.
Book in customer vehicles for
servicing, manage and follow up all work in progress on customer vehicles;
liaise regularly with the customer and Workshop Controller (and Technicians as
required) to meet pre-arranged time frames.
Establish rapport with and provide
outstanding care to the customer whilst demonstrating the ability to work
calmly under pressure.
Identify and anticipate ways
in which you can help the customer (effective problem solving) whilst also
considering the importance of achieving business objectives, whether they be
manufacturer standards or the sales and profitability of work undertaken.
Ensure the customer
understands the service charges, what work will be carried out and involve
technical advisors to answer queries where necessary.
Arrange/collect payment from
customers over the telephone or in person.
Introduce additional sales and profitability opportunities
(service plans and other accessories). A bonus structure is in place to reward
track record of success in a customer facing, customer service based position.
ability to work both independently and as part of a team.
literate (experience using Kerridge/ADP/CDK Global system would be an
organisational skills and attention to detail.
customer handling skills.
full driving licence is essential.
During this time, we may contact you if a similar role arises which we believe may be of interest to you.
Benefits and Rewards
Some of the perks and benefits from working at Gates Ford.
DisclosureFrank G Gates Ltd is authorised and regulated by the Financial Conduct Authority, FRN 311218. We act as a credit
broker and not a lender. We work with a number of carefully selected credit providers who may be able to offer
you finance for your purchase. We only offer finance products from these providers: Ford Credit, Blackhorse,
Alphera Financial Services, London and Surrey Motor Finance Limited, Creative Funding Solutions, ALD
Automotive Limited (trading as Ford Lease), MotoNovo and Close Brothers Motor Finance.
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