Showroom Controller vacancy - Harlow

Gates of Harlow are recruiting for a Showroom Controller to support our Sales Operations.

Are you a highly organised, Customer-focused Professional with a passion for vehicles and Sales Coordination? We’re looking for a Showroom Controller to manage the day-to-day operations across both our Passenger Vehicle (PV) and Commercial Vehicle (CV) showrooms.

The role of Showroom Controller at Gates often provides a pathway into Sales Management, for candidates with a proven success in the role.

About the Role:

As a Showroom Controller, you’ll act as the central hub for showroom activity—ensuring seamless operations, exceptional customer experience, and tight coordination between Sales processes and Management. This dual role spans both our PV and CV departments, offering variety, challenge, and progression.

Key Responsibilities:

• Oversee daily showroom operations for both PV and CV teams.
• Control negotiations and second face where possible.
• Follow a structured approach to maximise renewal conversion rates.
• Revisit lost opportunities.
• Appointment building and generation.
• Daily 1-2-1's with Sales Executives.
• Support the sales team with enquiry handling, vehicle allocation, and test drives.
• Deliver and ensure exceptional customer service during visits, test drives, and handovers.
• Training/Coaching to support our Trainee program and further develop our experienced Executives
• Deal stacking with parameters.

What We’re Looking For:

• Future aspirations to progress into Sales Management
• Previous experience in a dealership environment (PV, CV or both)
• Strong organisational and coordination skills
• Confidence and the ability to manage a team of Sales Executives
• Customer-first mindset with great interpersonal communication
• Ability to multitask in a fast-paced setting
• Knowledge of DMS systems (e.g., Kerridge/CDK) is a plus
• Full UK driving licence

What We Offer:

• Competitive salary + performance-based bonus
• Company vehicle
• Pension scheme, staff discounts, and wellness support
• Ongoing training and career development
• A dynamic and supportive team environment
• Progression opportunities

Gates are an equal opportunity employer. We do not discriminate on the basis of race, ethnicity, gender, age, religion, disability or other characteristics. Our hiring decisions are made using an unbiased approach and we are committed to creating an inclusive environment for all employees and candidates to feel welcome.

Reasonable adjustments: All interviews assess the skills of the job itself and should not put you at a disadvantage of your disability/condition. If you require reasonable adjustment, please let us know so we can accommodate you. To do this, please include your reasonable adjustment requirements during the application stage or contact the person who offered you an interview. You do not have to disclose your condition when you are applying for a role with us. The Equality Act 2010 defines a disabled person as someone who has a physical or mental impairment that has a substantial and long-term negative effect on their ability to do daily activities.