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Job Role & Details
Working Hours Full-time
Location St. Albans
Salary TBC
Benefits 25 days holiday per annum, full pension after qualifying period
Closing Date 31/03/2024

Trainee Parts / Service Advisor vacancy - St. Albans

We are currently seeking a Trainee Parts/Service Advisor to join the Aftersales department at Gates of St. Albans.

The ideal candidate will be enthusiastic and motivated in their work. You will be given full training and full support of the sales team.

Key Responsibilities:

  • Establish rapport with and provide outstanding care to the customer whilst demonstrating the ability to work calmly under pressure.
  • To control and issue parts to service department staff and record issued items accurately.
  • Handle customer enquiries swiftly, courteously and efficiently.
  • Receive payment for, or charge to account, items supplied to customers.
  • Increase business of parts sales wherever possible.
  • Ensure the parts storage area is kept clean, tidy and safe to work in.
  • Participate in calls to target specific customers or specific parts.
  • To ensure that parts are inspected for damage on receipt, and that the quantities received match quantity advised on the delivery note and are then placed into stock locations noting (if applicable) the shelf life.
  • To maintain high level of customer satisfaction, in particular paying attention to manufacturers guidelines.
  • To observe all health and safety, and COSHH regulations at all times.
  • To observe all company agreed policies in line with code of practice.

Minimum Requirements:

  • Proven track record of success in a customer facing, customer service based position.
  • The ability to work both independently and as part of a team.
  • IT literate (experience using Kerridge/ADP/CDK Global system would be an advantage).
  • Excellent organisational skills and attention to detail.
  • Excellent communication skills.
  • Outstanding customer handling skills.
  • Self-motivated and professional.
  • A full driving licence is essential.

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    Please note, in line with our Privacy Policy, your name and contact details will be kept on file for 6 months once you have submitted your application to us. During this time, we may contact you if a similar role arises which we believe may be of interest to you.

    Benefits and Rewards

    Some of the perks and benefits from working at Gates Ford.

    25 days holiday allowance
    25 days holiday allowance
    Company pension scheme
    Company pension scheme
    Staff discount on vehicle sales and servicing
    Staff discount on vehicle sales and servicing
    Introductory commission bonuses for vehicle sales and employee referrals
    Introductory commission bonuses for vehicle sales and employee referrals
    Career development
    Career development
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