We are currently seeking a Trainee Parts Advisor.
The ideal candidate will be
enthusiastic and motivated in their work. You will be given full training and
full support of the aftersales team.
Key Responsibilities:
- Establish
rapport with and provide outstanding care to the customer whilst demonstrating
the ability to work calmly under pressure.
- To control and issue parts to the service department and record issued items accurately.
- Handle customer enquiries swiftly, courteously and efficiently.
- Receive payment for, or charge to account, items supplied to customers.
- Increase business of parts sales wherever possible.
- Ensure the parts storage area is kept clean, tidy and safe to work in.
- Participate in calls to target specific customers or specific parts.
- To ensure that parts are inspected for damage on receipt, and that the quantities received match quantity advised on the delivery note and are then placed into stock locations noting (if applicable) the shelf life.
- To maintain high level of customer satisfaction, in particular paying attention to manufacturers guidelines.
- To observe all health and safety, and COSHH regulations at all times.
- To observe all company agreed policies in line with code of practice.
- Carry
out any additional tasks associated with the efficient operation of the Parts
Department as requested.
Minimum Requirements:
- Proven track record of success in a customer facing, customer service
based position.
- The ability to work both independently and as part of a team.
- IT literate.
- Excellent organisational skills and attention to detail.
- Excellent communication skills.
- Outstanding customer handling skills.
- A
smart appearance.
- Self-motivated and professional.
- A full driving licence is essential.
Gates are an equal opportunity employer. We do not discriminate on the basis of race, ethnicity, gender, age, religion, disability or other characteristics. Our hiring decisions are made using an unbiased approach and we are committed to creating an inclusive environment for all employees and candidates to feel welcome.
Reasonable adjustments: All interviews assess the skills of the job itself and should not put you at a disadvantage of your disability/condition. If you require reasonable adjustment, please let us know so we can accommodate you. To do this, please include your reasonable adjustment requirements during the application stage or contact the person who offered you an interview. You do not have to disclose your condition when you are applying for a role with us. The Equality Act 2010 defines a disabled person as someone who has a physical or mental impairment that has a substantial and long-term negative effect on their ability to do daily activities.
