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Frequently asked questions

Sales Department:

When you purchase a vehicle from Gates Ford, we endeavour to provide a seamless handover. Please be aware of the following key points:

What methods of payment do you accept?

We are pleased to accept balances paid by the following methods before delivery:

1. CHAPS/ Telegraphic Transfer: If you wish to pay by either of these methods, we will supply our bank details upon request.

2. Switch/Delta or Connect Cards.

3. Credit Cards and Company debit cards. If you wish to pay more than £1000 of your final balance by card, a surcharge will be levied: MasterCard and Visa cards attract a 2% charge, whilst Amex and Diners cards attract a 3% charge (VAT will be added to these surcharges). Please be aware that we cannot accept bankers drafts, building society, personal or business cheques as a method of payment.

Please note that we are unable to accept more than £1000 cash as a final balance payment and have a total cash payment policy of £9000 maximum due to Money Laundering Regulations.



What documentation do I need to provide if I am using finance facilities?

The following must be provided at least 72 hours prior to collection of your new vehicle:

1. Your valid UK or EU (photo) driving licence (both parts of the EU photo licence are required), showing your current signature and address.

2. One of the following proofs of identity:

a) Your passport

b) Cheque guarantee card

c) Credit card

d) A works security pass, incorporating a photograph.

3. In addition, we also require one of the following as proof of your current address, dated within 3 months of your vehicle delivery date:

a) Gas utility bill

b) Electricity utility bill

c) Telephone bill (not mobile) Please note: all water and mobile phone bills are unfortunately not accepted as proof of address.

4. Bank or credit card latest statement- dated within one month of your vehicle delivery date.

All of the above are Finance Industry Standard requirements and are designed for your own protection.

A facility fee may be charged by the finance company on your first payment and a purchase fee will be charged on your last payment.



Can my current vehicle be taken in part exchange?

Yes however, all part exchange vehicles are subject to an Experian. All relevant documentation to your part exchanged vehicle must be supplied on or before the delivery of your new vehicle i.e registration documents, (V5C), MOT certificate and Service History.

IMPORTANT: The transaction cannot and will not be completed without your new style vehicle registration document (V5C registration certificate) commonly known as the “log book" on your part exchange vehicle and this must be produced before collection of your new vehicle. Failure to produce this document may delay your new vehicle collection and will also affect the valuation that Gates have placed on it, as your vehicle is unsaleable without it.

All spare keys, extended warranty documents and any accessories (i.e locking wheel nut keys) must be handed over to us upon collection of your new vehicle.


Cherished (private) number plates

If your part exchange vehicle has a cherished number plate then it is important to begin the process of putting this registration number on to a retention certificate as soon as the order for your new vehicle is completed. This will ensure that there is no delay to you taking delivery of your new vehicle and reduce the risk of you losing the plate. We are more than willing to complete the paperwork on your behalf; please ask your sales executive for more details.


FREE 7-day drive away cover

If you should require the free 7-day insurance cover provided by Ford insure, you must obtain a quotation by calling the following free phone number: 0800 048 0950

You will need to quote our dealer code which can be obtained from each of our dealerships. You will be given a quote reference number and the cover note will be e-mailed directly to Gates. This must be done at least 48 hours in advance of delivery.




Service and Parts

Are Gates service centres approved Ford manufacturer service centres?

Yes, all of our service centres are Ford manufacturer approved.

Will my vehicle be serviced on-site?

All servicing is carried out on-site at our Approved Ford service centres.

Can I wait whilst my vehicle is serviced?

Allocated time slots are available for 'while you wait' appointments, subject to availability. Pleas ask your local Gates dealership for specific waiting times.

Do you provide a collection/delivery service?

A collection and delivery service is available within a specified radius of your local Gates dealership - please ask for details. Local lifts are available at our Harlow, Stevenage and Stortford dealerships.

Can you provide a courtesy car whilst my vehicle is being serviced or repaired?

Courtesy cars are available however, you will need to let us know your exact requirements at point of booking. Courtesy vehicles are only available to drivers aged 21 or over who have held the license for at least one year . Driver must not have been disqualified from driving within the last 5 years and must have less than 9 penalty points on their license. We charge £15 per day collision damage waiver and the vehicle must be returned with at least the same amount of fuel as on collection. You can insure our vehicle through your own insurance company if you wish, however we will need to see the original fully comprehensive insurance document clearly displaying the registration number of our car.

In case you are not all aware, from 8th June 2015, the paper counterpart of a GB license will no longer be a valid DVLA document and it will not be possible to rely upon it to show driver eligibility. Customers wishing to use one our courtesy vehicles will need to obtain a code from the DVLA to enable us to verify the validity of their driving licence. To obtain the code please visit:

https://www.gov.uk/view-driving-licence or call 09061 393837

You will need your driving licence and national insurance numbers ready. Once you have the code please present it to your service advisor who will then run it through the DVLA site and be able to print off proof of eligibility.

Do you provide Service Plans to help me spread the cost of scheduled servicing?

Yes, service plans at Gates are available from as little as £13.85 per month. Click here to find out more.

If my vehicle fails it's MOT, will you re-test it for free?

Yes, we will re-test your vehicle for free within 10 days of the failed MOT date.

Do you provide a service/MOT reminder service?

We will notify you with a phone call, letter or SMS provided these contact details are supplied, and depending on your contact preferences.

How long is the warranty on the work carried out?

Parts and Labour at Gates are guaranteed in line with the Ford Manufacturer Guarantee.

Do you provide speciality services/parts that are not available at independent garages?

At our manufacturer-approved service centres our fully trained Ford Technicians use the latest diagnostic equipment in state-of-the-art facilities to assess your vehicle. This means we can provide a dedicated service tailored to match your car's specific needs.

If additional work is required, will you contact me prior to carrying out the work?

Yes, we will call before any additional work is undertaken.

What are your opening hours?

To view our opening hours, please click here and select the relevant dealership.

Do you provide full details of the service and receipt?

Yes, a copy of the Visual Health Check will be provided to you along with a receipt upon payment.