We are currently seeking a Trainee Parts/Service
Advisor to join the Aftersales department at Gates of St. Albans.
The ideal candidate will be
enthusiastic and motivated in their work. You will be given full training and
full support of the aftersales team.
Key Responsibilities:
- Establish
rapport with and provide outstanding care to the customer whilst demonstrating
the ability to work calmly under pressure.
- To control and issue parts to the service department and record issued items accurately.
- Handle customer enquiries swiftly, courteously and efficiently.
- Receive payment for, or charge to account, items supplied to customers.
- Increase business of parts sales wherever possible.
- Ensure the parts storage area is kept clean, tidy and safe to work in.
- Participate in calls to target specific customers or specific parts.
- To ensure that parts are inspected for damage on receipt, and that the quantities received match quantity advised on the delivery note and are then placed into stock locations noting (if applicable) the shelf life.
- To maintain high level of customer satisfaction, in particular paying attention to manufacturers guidelines.
- To observe all health and safety, and COSHH regulations at all times.
- To observe all company agreed policies in line with code of practice.
Minimum Requirements:
- Proven track record of success in a customer facing, customer service
based position.
- The ability to work both independently and as part of a team.
- IT literate (experience using Kerridge/ADP/CDK Global system would be an
advantage).
- Excellent organisational skills and attention to detail.
- Excellent communication skills.
- Outstanding customer handling skills.
- Self-motivated and professional.
- A full driving licence is essential.
