Ford Service Offer

Allows you to relax knowing we're always by your side.

That’s why we’ve created a new range of services to help keep you moving and maintain your car in the very best condition.

  • Free FORD eCHECK
  • Ford Accident Management, free to all drivers
  • Comprehensive service and maintenance plans
  • Use of quality Ford parts for added peace of mind
  • Our Ford trained technicians use the latest diagnostic equipment and tools
  • Book your service online
  • One Call for everything Ford 0203 564 4444
  • Free UK and European Roadside Assistance*

Wherever you go in the UK and across Europe, free Roadside Assistance goes with you.

Every Ford Service now comes with free Ford Service Assistance*, valid from the date of service for 12 months or until your next service is due, whichever comes first. If you do break down you'll get:

  • Friendly, skilled roadside help in the UK and Europe
  • Assistance if you breakdown at home
  • Alternative transport, replacement vehicle or overnight accommodation if your car can't be repaired on the spot
  • Recovery including caravans and trailers

*Available with Ford Scheduled Services only. 

Ford Roadside Assistance
Ford Assistance is provided by a leading breakdown service providerFord Assistance is provided by a leading breakdown provider who has wide coverage throughout the UK.
UK & European Breakdown Assistance with every Scheduled Service.You will receive Ford Assistance valid from the date of service for 12 months, or until the next Scheduled Service is due, whichever comes first. Ford Assistance is vehicle based, which means it covers any authorised drivers.
24/7 AssistancePeace of mind, knowing that you have Ford Assistance 24 hours a day, 7 days a week in the UK and Europe, with just one phone call to 0203 564 4444. Keep your policy leaflet in the vehicle at all times and present it to the Ford Assistance patrolman in the event of a callout.
UK Breakdown AssistanceFord Assistance will assist you in the event of a breakdown within the mainland UK.
European Breakdown Assistance and recoveryYou are protected in the event of a breakdown whilst traveling in Europe. In an emergency, Ford Assistance will attend your vehicle and may at their absolute discretion provide a vehicle for the driver and legal limit of passengers to return home.
Assistance at Home includedIf your vehicle doesn't start when you're at home you can call Ford Assistance for help.
Recovery to a Ford DealerIf your vehicle can't be fixed at the roadside in a reasonable amount of time, Ford Assistance will take your vehicle to a Ford Dealer, to ensure that it receives the best care possible by Ford trained technicians, using Ford quality parts and specialist tools. Alternatively your vehicle can be taken to a destination of your choice.
Trailers and caravans includedTrailers and caravans on tow at the time of breakdown will be recovered along with the relevant vehicle towing them and taken to a place of safety, providing that the caravan is within the weight and height restrictions outlined in the full terms and conditions.
Recovery of driver and passengersThe authorised driver and passengers of the vehicle (within the legal limit of passengers) will be transported along with the vehicle or taken to a single destination.
Passing on messages in an emergencyFord Assistance will ensure that you keep in touch by making a telephone call at your request and will pass on any urgent messages within the UK.
Load continuation (only for commercial vehicles and discretionary)This will allow the driver of a Ford commercial vehicle to stop at the destination intended to unload the vehicle and then on to another destination to recover the vehicle. This service is at the absolute discretion of Ford Assistance.

One easy number to access all of the Ford Services 24/7.

Whatever you need, Ford One Call can connect you to all our services, including:

  • ​Ford Roadside Assistance
  • Ford Accident Management
  • Ford finance and insurance

Make sure you save this number: FORD One Call 0203 564 4444

A free 30-point visual Health Check to give you a comprehensive picture of your car's health.

Ford visual Health Check

FORD eCHECK provides a thorough visual inspection of your car, including its wheels and tyres, bodywork, wiper blades, oil and filter, brakes and hubs, steering and suspension, so you know if anything needs attention:

  • Free 30-point visual inspection by Ford trained technicians
  • Detailed electronic report provides explanation of any findings
  • Simple red, amber, green traffic light system shows any recommended repairs or replacements
    • Red items need urgent attention
    • Amber items need to be watched closely, but could save you time and money if they are dealt with before they deteriorate further
    • Green items are all clear
  • Receive a competitive estimate upfront for any work needed, including the use of quality Ford parts where necessary

Had an accident? Ford Accident Management is a fully managed service here to assist in handling your claim. Our service is free and available to all Ford owners.

Making an insurance claim can be frustrating, so let our experts help you through the process. Just contact us on 0203 564 4444 and we will:

  • Arrange for recovery if your vehicle cannot be driven
  • Provide you with a free replacement vehicle during the repair
  • Liaise with your insurance company after notification to process the claim and have repairs approved
  • Provide assistance in the completion of claim forms
  • Ensure your vehicle is repaired at a Ford approved Accident Repair Centre using genuine Ford parts by trained technicians
Ford Accident Management
Terms and conditions:
Gates and Ford Motor Company Limited reserve the right to change, amend or withdraw the whole or part of this offer at any time.
Ford UK & European Roadside Assistance: Ford Roadside Assistance is only available with Ford Scheduled Services. Ford Roadside Assistance applies to all vehicles regardless of age or mileage, excludes fleet vehicles and is valid from the date of service for 12 months or until the next service is due, whichever comes first. Ford Roadside Assistance applies to the serviced vehicle only.
Ford eCheck: The 30-point Ford eCHECK is a visual only vehicle inspection. Gates may recommend that certain essential work be carried out on the grounds of safety before you drive your vehicle.
Ford Accident Management: Ford Accident Management is provided on behalf of Ford Motor Company Limited by WRC Ltd. Company Registration No - 07768048 Registered in England and Wales. Registered Office: The Deep Business Centre, Tower Street, Hull, HU1 4BG.