New & Used Ford Car & Van Dealers | Essex, Hertfordshire & Middlesex | Gates Ford

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Click & Collect Reserve online and collect from dealership, in compliance with government guidelines
Order 100% From Your Home Simply reserve and we’ll arrange your contactless purchase with you
Fully Refundable Deposit If the vehicle you reserve with us isn’t for you, we will fully refund you your deposit
Keeping you safe during the COVID-19 pandemic For the safety of both our staff and our customers, we are implementing a number of measures in our dealerships. We are following the Ford Care Code - further information on this can be found below. Please refer to the department that you are visiting for specific information you need to know prior to arrival at our dealerships.
We help you to keep a 2-metre distance. When you enter our dealerships, you will notice various signage including floor markers which are in place to ensure we can maintain a 2 metre distance.
We use Personal Protective Equipment to help keep you safe. Protective screens are in place on all reception areas. Our staff also have Personal Protective Equipment to keep you and them safe.
We check temperatures. Staff will have their temperature checked each day as they arrive to work. We may also check the temperature of visitors to the dealership as a precautionary measure if they are displaying Coronavirus symptoms.
We sanitise the dealership. Our vehicles and your vehicle. We take the cleanliness of the dealership seriously and will ensure that areas are kept clean and regularly sanitised. Our Sales and Aftersales departments also have robust processes in place.
We support you with touch free payment. We are able to accept payment in a number of contactless methods. We will not be accepting cash payments at this time.
We offer a range of virtual services including online product demonstrations. We can also arrange "no-touch" demonstrations in our dealerships.
We offer online service booking. Click here to book your service, MOT or repair.

Frequently Asked Questions​

Service and Parts​

I had a previous booking which was cancelled due to the COVID-19 outbreak. What should I do?

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Service departments are now taking bookings for Service, MOT and essential repairs by appointment only. You can make a booking by clicking here

What are your opening hours?

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To view our opening hours, please click here and select the relevant dealership.

Is there anything specific I should be aware of prior to my visit to the service department?

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Please put your service book and locking wheel nut key on the passenger seat before checking in. Our staff will not be permitted to obtain these from the glovebox of your vehicle.

Please ensure that your vehicle is free from rubbish - this includes the floors, door pockets and other storage areas. Failure to do so may mean that we are unable to commence work on your vehicle. Please also refer to our customer guidance.

How will social distancing be adhered to during my visit?

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Bookings will be made on a strict, appointment-only basis and they will be spaced out at appropriate intervals to limit the number of people in the dealership at any one time. On arrival, there will be clear markings in our reception areas to ensure a 2-metre distance can be maintained. As a further precautionary measure, we will also be taking temperatures of staff when they enter our dealership on a daily basis. We may also take temperatures of customers, particularly if they are displaying Coronavirus symptoms.

Will my vehicle be sanitised during my visit to the service department?

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Protective seat covers will also be used and once work is complete, the key touch points of your vehicle including steering wheel, door handles, gear lever and handbrake will be cleaned with antibacterial wipes.

What about my keys? Will these be sanitised too?

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When you check your vehicle in with us, we will ask you to place your key in an allocated box or tray where they will be wiped with antibacterial cleaner at a safe 2 metre distance from staff. A similar process will occur when your keys are handed back to you. Returned keys will be wiped again before being placed into a collection point for you to receive them back. Please note, you should only provide us with the key(s) to your vehicle - please remove from any other keys prior to check in.

Can I wait whilst my vehicle is serviced?

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We are currently adhering to the necessary social distancing guidelines and as such, it is necessary for us to minimise the number of people within the dealership at one time. Bookings are made on a strict appointment only basis; please let us know of your requirements at the time of booking and we will do our best to accommodate you should you need to wait. If you are remaining on site with us, you will be asked to wait in the customer waiting area. This has been arranged to ensure that a suitable distance is maintained between yourselves and any other customers also waiting on site. You should only return to the customer service desk when requested to do so.

Do you provide a collection/delivery service?

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Unfortunately, we are unable to offer a collection and delivery service or local lifts at this time.

Can you provide a courtesy car whilst my vehicle is being serviced or repaired?

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In response to the COVID-19 pandemic, we are currently unable to provide courtesy vehicles.