Please put your service book and locking wheel nut key on the passenger seat before checking in. Our staff will not be permitted to obtain these from the glovebox of your vehicle.
Please ensure that your vehicle is free from rubbish - this includes the floors, door pockets and other storage areas. Failure to do so may mean that we are unable to commence work on your vehicle. Please also refer to our customer guidance.
Bookings will be made on a strict, appointment-only basis and they will be spaced out at appropriate intervals to limit the number of people in the dealership at any one time. On arrival, there will be clear markings in our reception areas to ensure a 2-metre distance can be maintained. As a further precautionary measure, we will also be taking temperatures of staff when they enter our dealership on a daily basis. We may also take temperatures of customers, particularly if they are displaying Coronavirus symptoms.
Protective seat covers will also be used and once work is complete, the key touch points of your vehicle including steering wheel, door handles, gear lever and handbrake will be cleaned with antibacterial wipes.
When you check your vehicle in with us, we will ask you to place your key in an allocated box or tray where they will be wiped with antibacterial cleaner at a safe 2 metre distance from staff. A similar process will occur when your keys are handed back to you. Returned keys will be wiped again before being placed into a collection point for you to receive them back. Please note, you should only provide us with the key(s) to your vehicle - please remove from any other keys prior to check in.
We are currently adhering to the necessary social distancing guidelines and as such, it is necessary for us to minimise the number of people within the dealership at one time. Bookings are made on a strict appointment only basis; please let us know of your requirements at the time of booking and we will do our best to accommodate you should you need to wait. If you are remaining on site with us, you will be asked to wait in the customer waiting area. This has been arranged to ensure that a suitable distance is maintained between yourselves and any other customers also waiting on site. You should only return to the customer service desk when requested to do so.
Unfortunately, we are unable to offer a collection and delivery service or local lifts at this time.
In response to the COVID-19 pandemic, we are currently unable to provide courtesy vehicles.