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Please put your service book and locking wheel nut key on the passenger seat before checking in. Our staff will not be permitted to obtain these from the glovebox of your vehicle.
Please ensure that your vehicle is free from rubbish - this includes the floors, door pockets and other storage areas. Failure to do so may mean that we are unable to commence work on your vehicle.
Yes, service bookings are on an appointment only basis; please let us know of your requirements at the time of booking and we will do our best to accommodate you should you need to wait. If you are remaining on site with us, you will be asked to wait in the customer waiting area.
We are able to provide a Pick-Up and Delivery service, subject to terms, conditions and availability.
We are able to provide courtesy vehicles, subject to terms, conditions and availability.
Yes, this can be arranged by appointment. Your vehicle will need to be dropped off to your chosen dealership by 5:30pm and we will arrange for it to be ready the following day at a pre-agreed time. Please contact your local dealer to make arrangements.
We are able to accept cashless transactions including Switch/Delta or Connect Cards, Credit Cards and Company debit cards up to £1,000 per purchase. We also accept CHAPS/ Telegraphic Transfer; If you wish to pay by either of these methods, we will supply our bank details upon request. Please note, cash payments will no longer be accepted.
Yes, all of our service centres are Ford manufacturer approved.
The items carried out vary depending on service interval and by model. Please contact us by phone and one of Service Advisors will be happy to discuss this with your further in accordance with your vehicle requirements. When you have a service carried out at Gates, you will receive a comprehensive 30-point healthcheck report, carried out by your technician. In addition, we can also provide you with a video e-Check where our technicians can physically show you particular safety items that have been inspected during your visit.
At our manufacturer-approved service centres our fully trained Ford Technicians use the latest diagnostic equipment in state-of-the-art facilities to assess your vehicle. This means we can provide a dedicated service tailored to match your car's specific needs.
Yes, all servicing is carried out on-site at our Approved Ford service centres.
At this time, visits to our aftersales departments are by appointment only. Should you have a particular parts enquiry, please contact your local dealership.
Yes, service plans at Gates are available . Click here to find out more or contact us to receive a personalised quote.
This varies depending on location. Please contact our service team at your local dealership and they will be able to advise you accordingly.
Yes, we will re-test your vehicle for free within 10 days of the failed MOT date.
We will notify you with a phone call, e-mail or SMS provided these contact details are supplied and according to your contact preferences.
Parts and Labour at Gates are guaranteed in line with the Ford Manufacturer Guarantee.
Yes, we will call before any additional work is undertaken.
Yes. All of our dealerships are wheelchair accessible and have designated parking spaces.
You do not need to make an appointment to visit us, however we would encourage booking an appointment where possible.
Our used cars and vans can currently be reserved online for £99. This fee is fully refundable should you change your mind.
Yes, test drives can be pre-booked at all of our dealerships. Please note, we will require a test drive form to be completed, a copy of your driving licence and one other form of ID such as passport or utility bill to be provided in advance of the appointment. The person driving must: be over 21 years old, have a full and valid driving licence which must have been held for at least 12 months, have no more than 6 penalty points on their licence in the last 3 years. The driver must not have been disqualified from driving in the last 3 years. Full terms and conditions can be provided by your relevant dealership and must be agreed prior to the test drive taking place.
We will make every effort to ensure that physical paperwork is kept to a minimum. Wherever possible, relevant documentation will be sent to you via e-mail. Our sales executives will arrange to call you to thoroughly explain everything you need to know with regards to any paperwork sent. If you are financing a vehicle, some of our providers have the facility for the agreement process to be completed remotely. If you are required to visit the showroom however, you can be assured that the processes outlined above are adhered to and we will ensure that appointment times are as concise as possible.
We are able to accept cashless transactions including Switch/Delta or Connect Cards, Credit Cards and Company debit cards up to £1,000 per purchase. We also accept CHAPS/ Telegraphic Transfer; If you wish to pay by either of these methods, we will supply our bank details upon request. Please note, cash payments will no longer be accepted.
The following must be provided at least 72 hours prior to collection of your new vehicle:
1. Your valid UK or EU (photo) driving licence (both parts of the EU photo licence are required), showing your current signature and address
2. One of the following as proof of identity: Passport, cheque guarantee card, credit card, work security pass with photo.
3. In addition, we also require one of the following as proof of address (must be dated within three months of vehicle delivery date: Gas or electricity utility bill, phone bill (not mobile). Please note that water bills and mobile phone bills are not accepted.
4. Latest bank or credit card statement, dated within one month of vehicle delivery date.
All of the above are Finance Industry Standard requirements and are designed for your own protection. Please note, a facility fee may be charged by the finance company on your first payment and a purchase fee will be charged on your last payment.
Finance is available across the new and used car and van range. There are a number of finance solutions offered by selected finance providers. Please contact the sales department at your local Gates dealership. They will be happy to discuss your vehicle and budget requirements. Finance is subject to status. Gates act as a credit broker with regards to finance products and not a lender.
Yes, part exchanges are welcomed. We are able to provide instant online vehicle valuations, free of charge.
All part exchange vehicles are subject to an Experian check. All relevant documentation for your part exchanged vehicle must be supplied on or before the delivery of your new vehicle i.e registration documents, (V5C), MOT certificate and Service History.
Should you proceed with a vehicle part exhange, please be aware of the following important information: The transaction cannot and will not be completed without the vehicle registration document (V5C registration certificate), commonly known as the “log book", of the vehicle being part exchanged. This must be produced before collection of your new vehicle. Failure to produce this document may delay your new vehicle collection and will also affect the valuation that Gates have placed on it, as your vehicle is unsaleable without it. All spare keys, extended warranty documents and any accessories (i.e locking wheel nut keys) must be handed over to us upon collection of your new vehicle.
If your part exchange vehicle has a cherished number plate, then it is important to begin the process of putting this registration number on to a retention certificate as soon as the order for your new vehicle is completed. This will ensure that there is no delay to you taking delivery of your new vehicle and reduce the risk of you losing the plate. We are more than willing to complete the paperwork on your behalf; please ask your sales executive for more details.
This can be arranged by contacting Ford Insure. You will need to quote the relevant dealer code which can be obtained from your chosen dealership. You will be given a quote reference number and the cover note, valid for three days, will be e-mailed directly to Gates. This must be done at least 48 hours in advance of delivery.
Yes. All of our dealerships are wheelchair accessible and have designated parking spaces.
Free parking is available at all Gates dealerships.
