FordPass, FordPass Pro & FordPass Connect FAQs | Essex, Hertfordshire & Middlesex | Gates Ford


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​FordPass and FordPass Pro

What is FordPass Connect?

FordPass Connect is a modem with SIM that connects your Ford vehicle to the internet. Fitted to the vehicle itself, it updates automatically and delivers access to a host of advanced connected features such as Live Traffic information or WiFi Hotspot.

In addition, it can enhance the functionality of your FordPass App, enabling you to remotely control selected vehicle features.


Choosing a vehicle with FordPass Connect means you can access connectivity features that will boost your Ford ownership experience. These include:

Remote Start/Stop, which enables you to start an automatic vehicle from your home or workplace so it can de-ice in time for your drive on cold mornings*.

Remote Lock/Unlock, which enables you to lock the doors remotely or give a friend or partner access to the vehicle if you can’t meet them in person.

Wifi, which enables 10 devices to be connected to the in-car Wi-Fi hotspot allowing you to stream services without using your phones data allowance - perfect for streaming music or movies to keep the kids entertained on long journeys.

Vehicle Health Alerts, which provides you information about your fuel and oil levels, tyre pressure and warranty status within the app.

Live Traffic, which provides you with 2 years of live traffic streaming direct to the SYNC 3 navigation system, updating your route depending on the traffic conditions.

FordPass Connect Find and Share Destinations
FordPass Connect Fuel Near You
FordPass Connect Find Parking Faster

Other features available through the FordPass app:

eCall – In the event of an accident in which you are incapacitated, eCall contacts the emergency services. You can also access a manual option if you witness an accident or emergency.

Find nearby parking - Save time and money by choosing your parking spot in advance. You can also easily find the vehicle again in unfamiliar locations

View nearby petrol stations - find the nearest and most convenient for your journey

Destinations - Send them directly from your smartphone to your vehicle's SYNC 3 Navigation system

FordPass Pro

What is FordPass Pro?

Here at Gates Ford, we know the challenges that our commercial and business customers face in managing a fleet of vehicles, which is why we are delighted to make them aware of FordPass Pro.

FordPass Pro is the height of modern technology and each and every one of our customers that have used it agree; it revolutionises managing a fleet of up to five vehicles. A simple to use app allows you access to live data that keeps you up to date and in tune with your vehicles. The data provided includes the health and whereabouts of the vehicle at any given time. Arising issues like low tyre pressure are alerted to you and handy reminders about the health of your vehicles, such as a service being due, will help you to stay on top of maintenance. You can even set Gates as your preferred Ford Dealer, and book servicing and repairs straight from the app.

FordPass Pro can also take control of automatic vehicles, starting the engine remotely on cold mornings. And so that you can rest assured that your vehicle is secure, you can even lock your vehicle from the app.

FordPass Pro is a lifesaver for business and commercial customers. To find out more about how it can keep you in control of your vehicles, get in touch with Gates Ford.

Frequently Asked Questions

What is the difference between FordPass and FordPass Connect?

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Which cars and vans have FordPass Connect?

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 Currently, the All New Focus, Tourneo Connect and Transit Connect are available with FordPass Connect. The Ford Edge, Fiesta, EcoSport and Fiesta Van will also be featuring the technology from 2018.

How do I get FordPass Connect?

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The team at your local Gates Ford dealership will explain how to get FordPass Connect, and will help you to activate it when you collect your vehicle. The feature will be standard or optional depending on the model and trim level you choose.

Can I add FordPass Connect to my current car?

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There is currently no option to upgrade a vehicle to include FordPass Connect – the function is only available on new models.

Can I unsubscribe from FordPass Connect?

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You will receive a complimentary two-year trial of the FordPass Connect. This does not automatically transfer to a paid subscription at the end of the trial, so there’s no need to cancel.

Does FordPass Connect work abroad?

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Yes, although the WiFi Hotspot connection many vary between countries. There is no extra cost for using the features abroad as they are covered by your two-year complimentary free trial. To find out which countries the services are available in, contact your local Gates Ford dealership today.

Contact us today

You can download the FordPass App from Appstore and Google Play or contact your nearest Gates Ford dealership today to find out more about FordPass and FordPass Connect.

*Available only on All-New Focus with automatic transmission