PartsPlus Parts Advisor vacancy - Harlow

Being a Telesales Advisor at PartsPlus is a lively, varied and rewarding role. You’ll deliver great customer service and drive sales with the rest of your team at your local PartsPlus Centre. You will speak to Customers daily, building relationships with the nation’s mechanics and automotive business owners who depend on you so they can get their customers safely back on the road.

Reporting to the Telesales Supervisor, the Telesales Advisor is responsible for building and maintaining strong and lasting relationships with new and existing customers by taking parts orders over the phone, by e-mail and through our customer App.

Key activities include:

• Accurately identifying parts for specific vehicles.
• Providing expert advice on parts.
• Fulfilling customer orders over the phone, e-mail and customer app.
• Building strong relationships with both new and existing customers.
• Providing a high level of customer service.

Key skills required:

• A confident and capable communicator, both written and verbally.
• Good telephone manner.
• A team player.
• Basic computer skills.

Desireable skills:

• Excellent eye for detail.
• Friendly and empathetic.
• Calm, organised and patient.
• A talent for asking questions and deciphering information.
• A passion for customer service.
• A personal drive to achieve sales growth.

About PartsPlus

Ford of Britain have launched a National Network of PartsPlus Centres that will provide an exceptional range of services all designed to support the sale of trade parts directly to independent repairers and body shops.

PartsPlus has been designed to focus on meeting the needs of existing and new trade customers and your local PartsPlus Centre will hold extensive, competitively priced stock of Genuine Ford, Motorcraft and Omnicraft parts, supplied through a reliable, regular and professional delivery service.

PartsPlus has been carefully designed with a core focus on local business knowledge. You will receive friendly and helpful advice from product experts and will be able to take advantage of the many exciting product and marketing promotions and offers that will be available within the PartsPlus programme.

Gates Ford are an equal opportunity employer. We do not discriminate on the basis of race, ethnicity, gender, age, religion, disability or other characteristics. Our hiring decisions are made using an unbiased approach and we are committed to creating an inclusive environment for all employees and candidates to feel welcome.

Reasonable adjustments: All interviews assess the skills of the job itself and should not put you at a disadvantage of your disability/condition. If you require reasonable adjustment, please let us know so we can accommodate you. To do this, please include your reasonable adjustment requirements during the application stage or contact the person who offered you an interview. You do not have to disclose your condition when you are applying for a role with us. The Equality Act 2010 defines a disabled person as someone who has a physical or mental impairment that has a substantial and long-term negative effect on their ability to do daily activities.